Troubleshooting

Need help fast? 

Contact Honorlock directly 24 hours a day, 7 days a week by opening live chat within the Honorlock browser extension (if connected to the extension) or on the Honorlock Support website.

Quick Fixes

Please note that if you are testing on a device owned by APSU, the military, a high school, etc., they may not permit you to install software.  You may need to coordinate with their tech office for installation.

Here are a few of the most common things to check if you are having technical trouble with Honorlock on your personal device:

1. Ensure your testing device meets the Honorlock minimum system requirements.

2. Check your device to see if the operating system needs updating.

3. Use the Chrome browser and check for updates.

4. Install the Honorlock Chrome browser extension. If already installed, uninstall and reinstall.

Those four steps solve most issues.  If you still have trouble:

• Clear your browser cookies/cache,

• Permit cookies, including third-party, 

• Allow pop-ups from D2L and Honorlock,

• Disable conflicting extensions, and

• Close the browser completely and try again.

Full Guides

Honorlock's website provides comprehensive resources for troubleshooting: 

• Honorlock Best Practices for Test Takers

• Test Taker Quick Fixes - Troubleshooting steps and fixes for error messages

• FAQ for Test Takers