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Honorlock Online Proctoring

Honorlock provides a unique blend of proctoring to support academic integrity.  While each session is on-demand, automated proctoring; live proctors are available and conduct Live Pop-Ins when students trigger an intervention with suspicious activity.  There are several easy features and benefits to Honorlock.  Learn more below.

Distance Education has secured an APSU agreement with Honorlock for online proctoring.  The agreement will establish Honorlock as part of Distance Education’s portfolio of tools and be managed through the normal Procurement and Contracting process.

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Remote Testing and Alternative Assessments

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With an Honorlock proctored exam, students do not connect with a specific proctor to be observed during their exam.  Instead, students complete an automated identity verification process and then take their exam.  As they are working, Honorlock AI is monitoring the student's webcam, audio, and screen to determine suspicious behaviors.  These behaviors will be flagged for instructor review and in some cases will initiate a live proctor to pop-in on their session to assist the student and secure the testing environment. 

Honorlock features:

  • No scheduling required for students to take their exams; it is on demand.
  • The first and only proctoring system that combines the benefits of automation with those of a live proctor with the Live Pop-InTM.
  • Search and DestroyTM searches for and destroys unauthorized copies of test questions on the internet.
  • Prevents students from copying, pasting, and printing during the exam.
  • Detect the use of unauthorized secondary devices so students can not use devices hidden from sight.
  • Browser GuardTM prevents access to unauthorized web content, unapproved computer applications, and multiple monitors.
  • Honorlock Voice Detection uses AI to analyze for keywords that often indicate academic dishonesty (e.g. cheat, lookup, search, Siri, Google, etc.).
  • Provides 24/7/365 world-class service and support through chat, email, and phone from Boca Raton, Florida
  • Ability for instructors to set up a practice exam so students can install the Chrome plug-in in advance and get comfortable with Honorlock.
  • Student exam sessions are ready for instructor review in Honorlock immediately after the student completes their exam.

Learn more about these features through this Honorlock factsheet.

Honorlock is FERPA compliant and uses securely encrypted protocols to save and view all test taker assets. Honorlock's certified proctors and institutional faculty are able to review test session videos until deleted based on the school's retention policy.

Distance Education provides online proctoring options for APSU faculty and students as this functionality is widely used in the online teaching and learning arena to help improve academic integrity and identity verification.  Additionally, student use through this contract ensures they do not pay any additional costs for proctored exams.  APSU does not have a policy that requires the use of proctored exams in online courses.  Use of the tool is based solely on faculty preference and their determination of the best assessment type and necessary security to determine individual student achievement of learning objectives.  If they choose to use online proctoring, faculty should also be aware that it may not be feasible for all students and/or create challenges for their students (some disability accommodations, lack of access, etc.) and be prepared to offer accommodations and alternatives.

Online proctoring should mainly be considered for higher stakes assessments such as midterms, finals, and larger module assessments.  Additionally, consider if the type of assessment warrants online proctoring.  For example, an essay test might not be appropriate for online proctoring while a multiple-choice test would benefit from the tool.  This will help achieve a balance between need, cost, and student success.  Please keep in mind that any additional technology in the online environment is another tool you and your students will need to learn and it can create technical issues and frustration in an already stressful testing situation.

Regardless of online proctoring use, Distance Education encourages faculty to take measures with their quizzes/exams/tests that discourage academic misconduct.  These measures include:

  • Convert multiple-choice questions into long answer, short answer, etc.
  • Create question pools that will pull a random set of questions for each student’s test.
  • Randomize the order of questions and the answers within a test.
  • Shorten the test time to limit the amount of time students would have to search for question answers.
  • Reduce the number of questions per exam page and prevent students from moving back to previous questions. This can help prevent students from splitting up the test to share answers.
  • Consider changing the assessment type. Possible options may include a paper, presentation document, presentation to the class via Zoom, video, etc.

Want to learn more about these options?  Email Distance Education at online@apsu.edu.

Remote Testing and Alternative Assessments

Resources for faculty on getting set up with Honorlock, communicating with students, reviewing results, and more.  Please review the information below for general information, key points, and sample text you can provide to your students.  We also provided information for students on this page, see the "Student Resources" tab above.  Please direct students to this web page for more information and/or include Honorlock resources in your course.  You may also benefit from reviewing Student Resources so that you are aware of the student experience and can better field any questions you receive.

Here is a general overview of the instructor's online proctoring process with Honorlock:

  1. Review the resources on this page for using Honorlock.  Also, please review the Student Privacy and Student Resources tabs on this page.  Students will ask you questions and this website can help you address their concerns especially regarding student privacy.
  2. Test your system.  Honorlock provides a simple single-click test that will confirm that your operating system and browser versions are compatible with their platform.  Do this now by visiting the Honorlock Support web page (opens new window) and scroll down to Simple Single-Click Test.  Make sure you are using an updated Chrome browser.
  3. Install the Honorlock Chrome browser extension (opens new window).
  4. Set up your exams with Honorlock either in D2L Quizzes or a third party tool.  Directions below.  Important: Honorlock will assign a password for D2L quizzes once it is enabled.  Do not change this password.  Students will never see the exam password.  The software will enter the password for them.  If you feel your exam does not warrant the security to be password locked, then it does not need to be proctored and that is absolutely okay.  Not all quizzes, tests, exams need to be proctored. 
  5. Consider setting up a practice exam (opens new window) so students can install the Chrome plug-in, test their system, and get comfortable with Honorlock in advance.  There are specific steps to setting up a practice exam.  If you set up a regular exam but name it "practice exam," this is considered an actual exam, not a practice exam.  Depending on our contract at the time, this will incur additional fees for the University as either per exam or per student.
  6. Communicate with students because it is extremely important for successful proctored exams.  See some sample text below to get you started. 
  7. Students take their proctored exams.  Because students will not connect with a specific live proctor, they can take an Honorlock automated proctoring exam on demand.  Students will not experience a live Pop-In unless they exhibit suspicious behaviors or have technical issues.  Note: Consider adding in a small buffer to your D2L quiz time to allow for proctor interventions.  Proctors strive to complete interactions within two minutes.
  8. Review the results of student testing sessions in Honorlock.  Directions below.  It is ultimately up to you to decide if there were any instances of academic misconduct.  Honorlock is there to help you make an informed decision and provide evidence if needed.

Honorlock integrates into D2L.  Once you set up the exam with D2L Quizzes you can set up your exam for proctoring.  The student experience will be seamless where they go directly to their D2L Quiz to begin proctoring.

Note: the link to Honorlock is in D2L under Resources, see image below.location of the Honorlock link in D2L under Resources

You can use Honorlock for third party exams (Honorlock Universal) like those in McGraw Hill, Pearson, etc. as well.

Note: the link to Honorlock is in D2L under Resources, see image below.   location of the Honorlock link in D2L under Resources

After your exam ends, Honorlock will email you a results summary for the exam; however, additional details and reports are available in Honorlock.  It is ultimately up to you to decide if there were any instances of academic misconduct.  Honorlock is there to help you make an informed decision and provide evidence if needed.

Note: the link to Honorlock is in D2L under Resources, see image below.   location of the Honorlock link in D2L under Resources

Honorlock's website provides a comprehensive resource for guides and troubleshooting (opens new window).  Here are some additional features you may want to check out:

  • Create and apply exam profiles (opens new window) so that you can save your favorite settings or make specific profiles for exams.
  • Browser Guard (opens new window) prevents access to unauthorized web content, unapproved computer applications, and multiple monitors.
  • Provide specific students with accommodations with Honorlock (opens new window).  Additionally, an accessibility code can be used to bypass proctoring for a specific student.  For example, if a student has an accommodation to be proctored by the Office of Disability Services or the instructor directly instead of online proctoring.  The accessibility code can be entered by the proctor to bypass Honorlock then they can manually observe the student.  If you need the accessibility code, please contact Distance Education.
  • Consider setting up a practice exam (opens new window) so students can install the Chrome plug-in, test their system, and get comfortable with Honorlock in advance.  There are specific steps to setting up a practice exam.  If you set up a regular exam but name it "practice exam," this is considered an actual exam, not a practice exam.  Depending on our contract at the time, this will incur additional fees for the University as either per exam or per student.
  • Learn how to disable Honorlock (opens new window) if you decided to not use it for an exam.
  • Search and DestroyTM searches for and destroys unauthorized copies of test questions on the internet.  You just have to upload your D2L quiz questions into Honorlock.  Here is how you export quizzes from D2L and import to Honorlock.  You will want to upload your exam questions to Honorlock 72 hours in advance so Honorlock has time to search and destroy.
  • Detect the use of unauthorized secondary devices so students can not use devices hidden from sight.  Here is how you export quizzes from D2L and import to Honorlock.  You will want to upload your exam questions to Honorlock 72 hours in advance so Honorlock has time to search and destroy.
  • Honorlock Voice Detection uses AI to analyze for keywords that often indicate academic dishonesty (e.g. cheat, look-up, search, Siri, Google, etc.).  Learn more about how this works.

It is likely that your students have never experienced online proctoring before.  New is often overwhelming and student test anxiety is already high.  It is important to include information about online proctoring and what students can expect in your course syllabus, support resources, and when you introduce the exam.  Below is generic text written by Distance Education that can be customized for your course.  Also, Honorlock has made a suggestion for information to include in your course syllabus (opens new window) and have provided a list of the standard exam guidelines (opens new window) you can share with students.  These are the guidelines Honorlock will you by default if you have not made any changes.  If you have made changes, make sure you share your specific exam guidelines with your students.


"In [course name], you will use Honorlock online proctoring for taking some/all of your exams.  Think of it as the online version of taking an exam in a classroom.  The biggest advantage of Honorlock online proctoring is you can take the exam on demand, at a time you choose within the specified exam window in a private location of your choice.  Prior to online proctoring, students would have to come to campus on a set day/time or find a local proctor in their area!


The exams that will be proctored include [enter name(s) from D2L quiz list].  With an Honorlock proctored exam, you will not connect with a specific proctor to be observed during your exam.  Instead, you will complete an automated identity verification process and then begin your exam.  Since this process is automated, should you experience any technical issues while taking an exam, you must contact Honorlock directly and immediately.  Use the chat feature within Honorlock for the best support as Honorlock can often fix/help with technical issues directly through the chat tool. 


As you are working, Honorlock is monitoring you through your webcam, audio, and screen to determine suspicious behaviors.  These behaviors will be flagged and in some cases will initiate a live proctor to pop-in on your session to assist you and secure the testing environment.  I will review flagged behaviors to determine if any actions are needed.  [This is a good place to refer your students to your academic misconduct policy] 


Online proctoring will require the use of a computer, webcam with microphone (your computer may have one built-in), and an updated Chrome web browser.  Honorlock will need to install a browser plug-in.  Your internet speed must be at least 1.5 Mbps.  A wireless connection works but a wired connection is preferred.  Students experience less technical issues with a wired connection.  Test your system in advance.  Honorlock provides a simple single-click test that will confirm that your operating system and browser versions are compatible with their platform.  Do this now by visiting the Honorlock Support web page (opens new window) and scroll down to Simple Single-Click Test.


[List exam guidelines or provide them with a link to the standard exam guidelines (opens new window)]


To get started, install the Honorlock Chrome browser extension (opens new window).  Then, select the appropriate exam in D2L under Tasks and then Quizzes.  During your proctoring session you will be asked to show an APSU student or government issued ID to verify your identity.  When you have completed your exam, you must submit the exam in D2L before disconnecting from Honorlock.  For a complete step-by-step guide on taking an Honorlock proctored exam, visit Distance Education's Honorlock web page and select the Student Resources tab.  Contact me [list preferred contact methods] with any questions about your exam and requirements for using online proctoring."


[You should also consider providing students with links to the tool privacy and accessibility information.  See the links at the bottom of this page.]

Honorlock's website provides a comprehensive resource for troubleshooting (opens new window).  Please visit the website if you are getting a specific error.  Also, here are things to check if you are having technical trouble with Honorlock:

Student privacy protection is important to APSU and Honorlock.  Students new to Honorlock proctoring should read this quick blog post, A Message to Students New to Online Education and Remote Proctoring (opens new window), and review the Honorlock Protects Student Privacy website (opens new window).  To mitigate concerns, students can do a couple things, see the list below.  These approaches are not necessary since Honorlock requires very little data/access; however, it may make the student feel more comfortable.  

Additionally, links to Honorlock resources on important privacy topics are provided at the bottom of this web page.   

Honorlock Privacy FAQ

A statement from Honorlock to students:

“Honorlock respects the privacy of the students who use our services. We do not sell or otherwise commercialize your personal data and use the data only to provide and improve our proctoring services. In order to maintain the validity and integrity of the exam process, we need to collect certain data from and about you. We collect only the data that enables us to do so. Nothing more. We understand that you are anxious during these trying times and wish to assure you that we take our responsibilities very seriously. Your school would not have selected us if we were not trustworthy stewards of your personal information. If you would like more information about our privacy practices, please read the Student Privacy Statement (opens new window). We wish you good luck with your exams and continued safety and health.”

Instead of interacting with the computer at the operating system level or necessitating a software download, Honorlock only requires use of the Google Chrome browser and Honorlock Chrome extension. This helps to minimize any unnecessary or perceived invasion of student privacy. Google Chrome extensions are sandboxed within the Chrome browser, and they only have access to limited operations provided by the browser. The extension is only active while the student is within the learning management system like D2L. When the Honorlock extension is active, there is a flashing red indicator on the extension. If this indicator is not being shown, nothing is actively being monitored or recorded during that time. If students still have concerns, Honorlock recommends creating a new Google Chrome person or profile (opens new window) for testing with Honorlock. This will create a fresh version of the Google Chrome browser free of all data.  Additionally, when finished testing, students may choose to remove the extension. This can easily be accomplished by right clicking on the extension and selecting “Remove from Chrome.”  All data, including photos and video, is stored in an encrypted format on isolated storage systems within Honorlock’s private cloud in Amazon’s AWS U.S. data centers. They are SOC 2 Type 1, U.S. Privacy Shield and General Data Protection Regulation (GDPR) compliant.

Being a Chrome app makes Honorlock less intrusive than proctoring alternatives. If they were not a Chrome App, the alternative would require the student to download a piece of software to their computer that typically has more access to their entire operating system. Being a Chrome App only gives Honorlock access to their Chrome Browser it. Additionally, most other proctoring companies require the student to create a profile and give out a ton of personal information. Honorlock does not ask for any student information. They just pull their name and e-mail as registered in D2L. That is it!

Yes, after the test is complete.  It will need to be reinstalled before the next exam utilizing Honorlock.   

The Chrome Web browser extension allows Honorlock to interact with the student and the exam content during the exam. This includes launching the webcam window and interacting with student behavior within the exam. During the exam, the following data is captured, analyzed, and stored:

  • Webcam video, including audio;
  • Recording of desktop activity;
  • Student information presented by the learning management system), such as student name, course number, exam name, etc.;
  • Pages visited during the examination session;
  • Specific student behavior that may indicate academic dishonesty, such as copy/paste into search engines.

Webcam and audio analysis have certain AI capabilities built in, such as detecting the presence of zero, one, or more faces in the camera, one or more voices, etc. This AI will generate a “flag,” prompting the instructor to review the exam session to determine if additional action is necessary to remediate any academic integrity issues.

Honorlock encrypts all the student data in transit and at rest.

Honorlock uses an encrypted and secured connection during the exam. All data, including photos and video, is stored in an encrypted format on isolated storage systems within Honorlock’s private cloud in Amazon’s AWS U.S. data centers. They are SOC 2 Type 1, U.S. Privacy Shield and General Data Protection Regulation (GDPR) compliant.

 

Honorlock has defined data retention period of 6 months, after which all student-related data is automatically purged, unless the university requests an extension of a student’s data related to an academic integrity case.

Honorlock monitors the quality of the internet connection of the specific device used for test-taking to ensure the quality of and to document the network connection stability during the test-taking experience. This helps to address and troubleshoot situations where the student’s internet connection becomes unstable during the test-taking experience.  Many other platforms monitor network performance in a similar way.

Honorlock does not employ any technologies to allow detection of secondary devices through a student’s local/home network.  No agents or applications are downloaded to these secondary devices to initiate any type of surveillance activities. Other users connected to the local/home network during a student’s Honorlock session can process personal or confidential information concurrently without fear of the student’s Honorlock session monitoring or eavesdropping on secondary device activities. In addition, the application does not have the capability of intercepting local/home network communications from devices connected during the student’s session.


Secondary devices, such as phones, can be detected, but this is not accomplished by network snooping. See the questions and answers below for more information about how secondary device detection works. For a complete description, the patent for Honorlock’s “system and method for detecting cheating while administering online assessments” can be found online through Justia Patents (opens new window) and the United States Patent and Trademark Office (opens new window).

Students using their smartphones or other devices to search online resources for test questions should note that Honorlock utilizes a manual technology to detect these academic integrity issues. Specifically, Honorlock hosts websites with seeded test questions that, when accessed during an examination session, sets off an action on the phone. This action is picked up during the student’s session and alerts instructors to review for academic integrity issues. Honorlock does not initiate any technologies to eavesdrop on the student’s smartphone or other device activity either during or after an examination session. It is important for students to understand they are not authorized to use their phones during an Honorlock proctored examination.


So, while Honorlock can help “detect” secondary devices, this is not accomplished by network snooping.  For a complete description, the patent for Honorlock’s “system and method for detecting cheating while administering online assessments” can be found online through Justia Patents (opens new window) and the United States Patent and Trademark Office (opens new window).

Honorlock does not ‘intercept’ searches, nor control or interrupt any network/internet traffic from any secondary devices at any time. Honorlock also does not ‘replace’ search results; it has no more control over search results than any other company. Honorlock does utilize SEO (Search Engine Optimization) to seed what is called “honeypot” sites in meaningful ways. Honorlock does not need to, nor is it able to, monitor any activity from secondary devices during the testing period to deliver the service.  Honorlock does not, at any point, hijack any device, secondary or otherwise, to deliver the service. At no point does Honorlock have direct control over any device, secondary or otherwise, before, during or after the test-taking experience.

Yes, Honorlock uses third-party vendors. Most proctoring company uses a third-party chat provider, video provider, etc. Confidential Information through any third party is only in connection with the software’s ability to perform its job. The university’s agreement with Honorlock for online test proctoring does not allow Honorlock to sell student information to third parties to ensure all FERPA regulations are followed.

Has your instructor asked you to use Honorlock online proctoring? 

You are in the right place!  Please review these resources.

Think of online proctoring as the online version of taking an exam in a classroom.  The biggest advantage of online proctoring is you can take the exam at a time you choose within the specified exam window in a private location of your choice.  Prior to online proctoring, students would have to come to campus on a set day/time or find a local proctor in their area!

Not all courses require proctored exams.  Refer to your course syllabus, course content in D2L, or contact your instructor to determine if you will need to use online proctoring.  More information and step-by-step guides are below.

There are a couple key points to keep in mind when taking an Honorlock proctored exam:

  • With an Honorlock proctored exam, you will not connect with a specific proctor to be observed during your exam.  Instead, you will complete an automated identity verification process and then begin your exam.  As you are working, Honorlock is monitoring you through your webcam, audio, and screen to determine suspicious behaviors.  These behaviors will be flagged for your instructor to review and in some cases will initiate a live proctor to pop-in on your session to assist you and secure the testing environment. 
  • Because you will not connect with a specific live proctor, you can take an Honorlock automated proctoring exam on demand within your instructor's exam window.
  • You must use the Chrome browser for Honorlock.  It requires a browser plug-in that works best on Chrome and provides some automated features not available in any other browser (e.g. password sync and chat support auto fixes).
  • You can take an Honorlock proctored exam through D2L or a third party like McGraw Hill, Pearson, etc.  The steps are different so review the resources below carefully.
  • Learn more about Honorlock with this FAQ (opens new window).
  1. Review the resources in this section as well as under Taking Your Exam so you are well informed and more comfortable with Honorlock and completing your exam.  If you have concerns about your privacy, please review the information on the Student Privacy tab to learn more about how Honorlock protects your information.
  2. Review the standard testing guidelines (opens new window) so you are aware of the testing area and behavior expectations.  Your instructor may alter the standard testing guidelines and provided specific guideline to you.  
  3. Identify a place where you can take your exam.  You will need a quiet location where you can take the exam alone that does not contain any unapproved materials.  The exam space could be a room in your/family/friend home, office, private study room, etc.  You instructor may ask for a 360 degree room scan.  If there is anything in the room you would not want others to see, please remove it from the room or cover it.  Make sure your workspace is clear.  For more information, please refer to No. 2 above.
  4. Gather the necessary equipment and instructor approved resources including:
    • Government or APSU issued photo identification card,
    • Any materials your instructor approved such as scratch paper, calculator, etc.,
    • Computer with an updated Chrome browser,

    • Webcam and microphone (if not included or working on the computer), and

    • Internet connection with at least 1.5 Mbps. A wireless connection works but a wired connection is preferred for better stability.

  5. Test your computer.  Honorlock provides a simple single-click test that will confirm that your operating system and browser versions are compatible with their platform.  Do this now by visiting the Honorlock Support web page (opens new window) and scroll down to Simple Single-Click Test.  You can also review the minimum system requirements (opens new window) manually.

  6. Make sure you are using an updated Chrome browser (opens new window) and install the Honorlock Chrome browser extension (opens new window).

Most often your exams will be in D2L.  Faculty may refer to them differently, but all quizzes, tests, exams, etc. are located in the same place.  Once you are in your course in D2L, select Tasks and then Quizzes. 

You can take an Honorlock proctored exam through a third party like McGraw Hill, Pearson, etc.  The steps are different from taking an Honorlock exam in D2L so please review the video below for directions.

Note: the link to Honorlock is in D2L under Resources, see image below.location of the Honorlock link in D2L under Resources

Honorlock's website provides a comprehensive resource for troubleshooting (opens new window).  Please visit the website if you are getting a specific error.  Also, here are things to check if you are having technical trouble with Honorlock:

Watch this troubleshooting Honorlock video to see some of these suggestions in action.

 
  • Student should contact their faculty with any questions about the exam and requirements for using online proctoring especially if they have any circumstances that could affect their ability to use online proctoring. 
  • Contact Honorlock directly and immediately if you experience any issues while using Honorlock. 
  • If you have general questions about online proctoring or need D2L assistance, please contact Distance Education Support (online@apsu.edu or 931-221-6625). 

Honorlock and FERPA (opens new window)

Honorlock GDPR & Privacy Shield Notice (opens new window)

Honorlock Student Privacy Statement (opens new window)

Honorlock Terms of Service (opens new window)

Honorlock Accessibility Statement (opens new window)