Rental Cars/Enterprise

If your request does not match your paperwork, contact the Enterprise location where you are renting the vehicle, and they will make the correction. Contact information you can use is:

Pea Ridge Road
931-648-0990
2594 Pea Ridge Road
Clarksville, TN 37040

North 2nd Street
931-645-9982
314 N. 2nd Street
Clarksville, TN 37040

41A Bypass
931-241-4023
2403 HWY 41A Byp
Clarksville, TN 37043

Oak Grove / Ft. Campbell
270-439-1155
16524 Ft. Campbell Blvd
Oak Grove, KY 42262

*Any problems that you cannot resolve with the site manager or assistant manager please reach out to the Area Manager, Dana N. Robinson, Dana.N.Robinson@em.com

Any vehicle delivered to campus should now come with a full tank of gas. When you return the vehicle after your trip, please remember to fill it back up with a full tank of gas.  If you pick up the vehicle at one of the locations, you will need to fill it back up to the level you received it. The full tank offer does not apply for those vehicles unless you want to wait while they go fill it up.

Per Martia Brown, this was an error and will not happen again. Due to a large vehicle request from Fort Campbell, the wrecked vehicle was the only roadworthy vehicle available for the trip. Enterprise will make contact with the renter to make changes to their request if this problem arises again.

You can charge Enterprise rental to APSU's direct billing account (contact Tammy Sanchez 931-221-7425; sanchezt@apsu.edu or Jan Suiter 931-221-6228; suiterj@apsu.edu for account number) or by using your travel card. You can get a travel card through Procurement and Contracts, Pat Walton, 931-221-7573; waltonp@apsu.edu. Sometimes it is best to contact Enterprise by phone to make sure you are going to be charged for the proper length of travel. Start by doing the rental online using the APSU Enterprise website. Then make a call to the proper location. This helps especially if you want a delivery on Friday and your travel does not begin until Saturday or Sunday. The more you communicate and follow up with Enterprise, the less issues other employees are having. If you are unable to make neccesary changes directly through the location you are working with, please reach out to Crystina Backes, Area Rental Manager, via email Dana.N.Robinson@em.com or office telephone 615-771-5699.

If you go to the Enterprise website located on the Physical Plant website and request a vehicle for a weekend trip to return on Saturday or Sunday after the Enterprise location closing hours, please enter Monday as your return day. The website will not allow you to return when the locations are closed. You may then place a call to the rental location and discuss your Saturday or Sunday return time and they will change your rental paperwork to reflect that.  

It is very important that Enterprise be notified when you have returned your vehicle to the Shasteen building and the keys dropped in the Enterprise drop box. Enterprise needs to know where the vehicle is located, the mileage, date and time. This will stop the charges for your trip. Notification should be done in one of two ways:

• Using the QR code provided above the key drop box at Shasteen

• By email to all four of the email addresses below:

  • Dana.N.Robinson@em.com

  • Enterpriserentacar-5685@ehi.com

  • Enterpriserentacar-5603@ehi.com

  • Enterpriserentacar-567A@ehi.com

If you are unable to make neccesary changes directly through the location you are working with, please reach out to Dana Robinson, Area Rental Manager, via email Dana.N.Robinson@em.com or office telephone 615-771-5699.

Once you have made contact with Enterprise, please make sure to save contact name and number for future communications.

Enterprise asks that you contact the location in advance to let them know you will need a ride home upon your return. This will cut down your wait time considerably.

Note: At this time, 15 passenger vans are not available.

Enterprise is no longer allowed to remove the back seats of the 15 passenger vans for liability reasons. They will deliver all 15 passenger vans with the seats in them. You will need to put your equipment on or under the last seat.  If you need a van with storage space, you can rent a 12 passenger vehicle. You must call the Enterprise location 48 hours ahead of your trip to request the 12 passenger vehicle. If you or your department removes the seats from the van and the van is left at a different location, your department will be responsible for the fee to get the seat back in the appropriate van.  We recommend not removing the seat and renting a 12 passenger van if you need the extra space. NOTE:  You must call ahead for the 12 passenger vans. They are not offered online because this is a size they don’t normally carry on each lot.

If you call the day of your trip for a vehicle and they do not have the size you are requesting, they will give you what they have available but should charge you the rate of the vehicle you requested. For example -  If you wanted a compact car and they do not have one and give you a full size car, your bill should only be for the compact car price.

If you use the APSU Enterprise website with your Emerald Club number, this should not happen.

Lot #3 has been designated the delivery parking location for any Enterprise vehicles rented by the Athletic teams that reside in the Dunn Center. Between the hours of 8:00 AM and 4:30 PM, Monday through Friday, rented vehicles can be parked at Lot #3 and the keys can be dropped off in the Athletic Office, Dunn Center Room 227. If delivery is outside of these hours, please bring the keys and vehicle to the Shasteen building and follow the procedures above.

All vehicles must be returned to the Shasteen Building parking lot and the keys placed in the Enterprise drop box in the Campus Police lobby. The driver should use the QR code that is provided above the key drop box in the Campus Police lobby. They need to know the date, time, and mileage upon return and where the vehicle is located on campus.