GovSignal

GovSignal is an early alert and referral system designed to support student success. It helps connect students with the right support at the right time, ensuring they are aware of resources that can help them succeed.

Behavioral Concerns: Behavioral concerns related to a student’s mental or physical health should be submitted through the Student of Concern Referral from Student Affairs rather than through a GovSignal. GovSignal is only for academic concerns.

Student of Concern Referral

Faculty and staff may submit a GovSignal when they identify a concern or recognize an opportunity to support a student. Following a submission, the student may be contacted by e-mail, phone, or other communication methods to discuss available resources, explore solutions, and connect with appropriate support services.

Receiving a GovSignal is not disciplinary action. Instead, it is a proactive way to ensure students are aware of and connected to the support available to help them succeed.

GovSignal is housed within AP Navigate, the university’s student success platform, which helps coordinate communication and support services across campus.

GovSignal Types

Four types of GovSignals can be initiated within AP Navigate

Type	Meaning
Academic Signals	Submitted by faculty or instructors based on a student's behavior in a course they are currently teaching
Raise Your Hand	Submitted by a student who needs support or assistance
Referral	Submitted by faculty, instructor, or student support professional on behalf of a student
Kudos	Submitted by faculty, instructor, or student support professional on behalf of a student. This signal signals to students that they are doing well or have achieved a specific accomplishment (i.e., dean’s list)

GovSignal Cases

We’ve updated the GovSignal system to help you follow your students’ cases more easily.

Case Status	Meaning
Submitted	Signal received and awaiting action
Outreach in Progress	Staff outreach is underway, but the student has not responded yet. Outreach attempts continue.
Active Support	Student has responded and support is underway.
Closed – Concern Addressed	Student engaged and the concern was addressed
Closed – Connected to Resource	Student was successfully referred or transferred to another office.
Closed – No Student Response	Required outreach attempts were completed without a response

Faculty Guide to GovSignal: How and When to Issue a Signal

Outreach Counselor

CaSandra Wiley Jackson
(931) 221-6871
wileyjacksonc@apsu.edu

- Education: B.S. in Health & Human Performance, M.S. in Leadership from Austin Peay State University
- Location: McReynolds 116

Schedule an Appointment

A native of Indiana and raised in Atlanta, Georgia. CaSandra joined the Austin Peay Community in 2018, joining the Student Success team as the Outreach Counselor for GovSignal in 2024. Her professional experience here at APSU includes work as a Graduate Admissions Technical Clerk, Academic Advisor, Academic Recovery Advisor, Undergraduate Persistence Counselor, UNIV 1000 & PASS 900 Instructor. As an Outreach Counselor for GovSignal, CaSandra is dedicated to empowering students to navigate their educational journeys successfully. Her passion lies in fostering resilience and guiding students to overcome challenges and achieve their academic goals. CaSandra believes in the potential of every student and strives to create a supportive environment that encourages persistence and success.