Faculty Guide to GovSignal

Login to OneStop and select the AP Navigate Faculty/Staff tile.

 

If necessary, change your role from Staff to Professor by clicking on the drop-down next to Staff Home and then select Professor Home.

You will see different categories on your Professor Homepage: Courses, Students In My Courses, Assigned Students, and My Issued GovSignals/Referrals. Scroll to Students In My Courses to issue a GovSignal/Referral.

To initiate a GovSignal from your list of students, check the box next to the student’s name. Then select the drop-down next to Actions and click Issue GovSignal/Referral.

Note: You can select multiple students at a time if the reason will be the same.

A form will appear on your screen and the selected student name(s) will be listed.

• Select the primary reason from the menu affecting the student’s performance in the course.

  Note: If you select multiple reasons, it will generate a GovSignal, or case, for each reason selected.

• Next, identify the specific class pertaining to the signal.

• Lastly, use the Additional Comments section for if there are multiple reasons of concern or if you have recommendations. Additional Comments are attached to the student’s record but are not visible to the student.

  Note: When adding comments, it is helpful if you indicate what you have done to assist or reach out to the student prior to issuing the GovSignal.

Click the Submit button to finish.

A case/referral is now created and the student will receive an email informing them that a staff/faculty member has issued an alert for them. The case will be handled by the appropriate care unit or Outreach Counselor.

For those cases assigned to the Outreach Counselor, outreach efforts will begin with attempts to contact the student via phone, e-mail, and text, aiming to establish a connection within the next 10 business days. The case will be closed upon successful contact with the student or after multiple failed outreach attempts—whichever comes first.

Go to My Issued GovSignals/Referrals on the Professor Home which allows you to see alerts you have issued for students in AP Navigate.

Under Cases, you will see the case is either open or closed. To see the progress of an open case, click on the student’s name.

When viewing a student’s profile, find Current GovSignal/Referrals and click on the Open Case.

You will be able to see the progress of the case and any outreach that has occurred thus far. You are able to add a comment at any point for others to see if you have connected with the student and discussed next steps.

Note: When you see a message has been sent to the student, this is either an e-mail or text message sent through AP Navigate.

Once a case is closed, an email will be sent to the individual who issued the case or referral, detailing the outcome of the outreach.

Click on the Cases icon on the left-hand toolbar.

In the Status dropdown, select Closed.

In Opened By, select your name as it will be the first option you see.

Click the Search button.

It will then populate any GovSignal/Referrals you have submitted.

You can then click on Manage Case to see when outreach was done to the student and see further details.

If you have any questions or concerns about GovSignal, please contact:

CaSandra Wiley-Jackson
Outreach Counselor
(931) 221-6871
govsignal@apsu.edu