Frequently Asked Questions

The Govs ID Card is your official Austin Peay State University identification. It provides access to your residence hall, the library, athletic events, campus printing, dining, and more.

More information coming soon.

In the meantime, please contact the Govs ID Card Office at (931) 221-6633 or email govs-idcard@apsu.edu.

More information coming soon.

In the meantime, please contact the Govs ID Card Office at (931) 221-6633 or email govs-idcard@apsu.edu.

Visit the Govs ID Card Office in Room 207 of the Morgan University Center, Monday–Friday, 8:00 a.m. – 4:30 p.m.

For assistance, call (931) 221-6633 or email govs-idcard@apsu.edu.

To receive a Govs ID Card, you must be currently registered for classes. Faculty and staff must be entered into the University Administrative Database.

You must present one of the following:

• State-issued driver's license or ID

• Passport

• U.S. Permanent Resident Card

• U.S. Military ID

• U.S. Department of State ID Card

• U.S. Territory ID Card

Your Govs ID Card works at readers throughout campus, including:

• Building and classroom door access

• Residence hall access

• Felix G. Woodward Library

• Pharos printing stations

• Sodexo food service locations

• Austin Peay Bookstore

• Event and attendance check-in

• Foy Fitness and Recreation Center

• Sporting events

Yes. Your physical Govs ID Card will continue to function. Anyone found misusing their physical card or mobile credential will be subject to the applicable Code of Conduct or HR policies regarding fraud and/or misconduct.

We recommend keeping your physical Govs ID Card in a secure location as a backup in case you lose your device.

More information coming soon.

In the meantime, please contact the Govs ID Card Office at (931) 221-6633 or email govs-idcard@apsu.edu.

No. Each account is separate and serves a different purpose. However, if you use all of your Print Credit, you can add money to your Govs Bucks account and continue printing from that balance.

• Account balances currently display only on Apple and Samsung Galaxy devices.

• Balances of $0 will not display until funds are added.

• If you have available funds that are not displaying, contact the Govs ID Card Office at (931) 221-6633 or email govs-idcard@apsu.edu. 

Confirm your device is not in Airplane Mode or experiencing a service interruption. Updates cannot sync when your device has no connection. The Transact eAccounts app always displays the most current information.

A negative balance can occur if you make a transaction when a retail device is offline. When the device reconnects and the transaction posts, a negative balance will appear if there are not enough funds to cover it.

Return to the location of the sale and ask them to issue a credit card refund, then process the transaction against your Govs ID Card.

Contact the Govs ID Card Office at (931) 221-6633 or email govs-idcard@apsu.edu. 

Review the password reset instructions on GovsTech.

Review the MFA setup instructions on GovsTech.

Yes. Install the updated version of the Transact eAccounts app before proceeding with setup.

Visit the App Store or Google Play Store, search for Transact eAccounts, and install any available updates.

You can add either one iPhone and one Apple Watch, or one Android phone to your account at a time.

No. As long as your enrollment or employment status meets eligibility requirements, your enrolled devices will remain active. For security purposes, devices that have not been used for an extended period may be deactivated — you can re-enroll those devices at any time.

Name information comes from the university's core business systems and must be updated there. Students should contact the Registrar's Office. Faculty and staff should contact their HR representative. Once changes are made, your Govs ID Card will update within 48 hours.

Your Govs ID Card will become inactive when you no longer meet eligibility requirements. If you transfer to another participating program or department at Austin Peay, your credentials will remain active and update accordingly.

Yes. You can remove your credential and re-add it when you return, as long as you meet eligibility requirements and have not exceeded your device limit.

Yes, but removing directly from Apple Wallet or Google Pay is recommended.

You can contact the Govs ID Card Office at (931) 221-6633 or email govs-idcard@apsu.edu.

You can also deactivate credentials yourself:

• In the Transact eAccounts app:

  • Click the settings gear in the upper right corner. 

• • Select the Card Management option.

  • Choose the credential you want to deactivate and toggle it off. 

  • You will receive a confirmation email. Only the selected card will be deactivated. All other credentials will remain active. 

• In the Transact eAccounts web version:

  • Select Card Services

  • Select Deactivate Card

  • Select the credential to deactivate and click on “Deactivate Card”

  • You will receive a confirmation email. Only the selected card will be deactivated. All other credentials will remain active.

Contact the Govs ID Card Office at (931) 221-6633 or email govs-idcard@apsu.edu.

During regular business hours, contact the Student ID Card Office at 931-221-6633 to notify us to deactivate the Mobile Govs ID Card. Be sure to specify whether the physical card, watch, and/or phone version of the card should be deactivated. Any device not specified to be suspended will remain active.

You can also deactivate credentials yourself:

• In the Transact eAccounts app:

  • Click the settings gear in the upper right corner. 

• • Select the Card Management option.

  • Choose the credential you want to deactivate and toggle it off. 

  • You will receive a confirmation email. Only the selected card will be deactivated. All other credentials will remain active. 

• In the Transact eAccounts web version:

  • Select Card Services

  • Select Deactivate Card

  • Select the credential to deactivate and click on “Deactivate Card”

  • You will receive a confirmation email. Only the selected card will be deactivated. All other credentials will remain active.

Additional resources for lost devices:

• Find My iPhone — Apple Support

• SmartThings Find for Samsung devices

To reactivate a found device that was suspended, perform the following steps: 

• In the Transact eAccounts App: 

  • Click the settings gear in the upper right corner. 

  • Select the Card Management option.

  • Choose the credential you want to reactivate and toggle it on. 

  • You will receive a confirmation email. Only the selected card will be reactivated.  

• In the Transact eAccounts Web Version: 

  • Select Card Services

  • Select Activate Card

  • Select the credential to reactivate 

  • You will receive a confirmation email. Only the selected card will be reactivated.