Vending Issues

If you have experienced a vending issue on campus, please find the tab below that best fits your situation so you can see what to do next. There is a section for Drink Vending as well as Snack Vending.

Drink Vending

If you used your card, apple pay, android pay, or Govs Bucks to pay for a drink but the drink did not vend and you wish to get a refund then please call Coca Cola at (888)-227-2653.

When using a card, apple pay, or android pay the machine will put a pending charge for the most expensive drink in the vending machines on campus (usually $3.00) to make sure you have enough money for the drink. This will only be there while the charge is pending. Once the charge goes through (typically the next day) the total will drop down to the correct amount for the drink you purchased. If you notice that the charge went through for the full amount and did not drop to the correct price please call Coca Cola at (888)-227-2653 and explain what happened.

If you paid with cash but the drink did not vend then please visit the APSU Post Office on the 1st floor of the Morgan University Center to see about getting a refund. Please take note of which machine you have an issue with so that we can notify Coca Cola and have them repair it.

Helpful information includes:

What building it is in?
What floor or side of building it is located?
Which kind of machine it is? (Glass front or not? Red or blue? or Monster Energy Drink vending machine)
What happened when you tried purchasing a drink?

All drink vending machines on campus accept Govs Bucks as payment. Plus Dollars can not be used on vending machines. To learn more about the difference between Govs Bucks and Plus Dollars please visit here.

Snack Vending

If you tried to purchase a snack from one of the snack vending machines on campus but the product got stuck or refused to vend then please stop by the APSU Post Office located on the 1st floor of the Morgan University Center to get a refund and report the problem.

If you have an issue with one of the snack machines on campus refusing to take money or giving back the incorrect change please notify the APSU Post Office at apsupostoffice@apsu.edu or call 931-221-6160 to let us know. If you need a refund due to this then please visit the Post Office on the first floor of the Morgan University Center.

If you purchased a product from a snack machine and noticed that it was out of date or that there is something else wrong with the product please bring the product to the APSU Post Office for us to see. Do not throw away the product before showing it to us please, we will dispose of the product after we have seen it. Once we have seen the product we can then give you a refund for it.