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Additional Perks & Benefits

Employee Assistance Program

The Employee Assistance Program (EAP) and behavioral health benefits are administered by Optum®.


EAP services are available to all benefits eligible employees and their eligible family members, even if they are not enrolled in medical insurance.


The following EAP services are offered at no cost to individuals eligible to participate. Specialists are available 24/7 at 855.437.3486 to assist with stress, legal, financial, mediation and work/life services. They can even help you find a network EAP short-term counseling provider, a plumber who works nights, services for your elderly parents, theater tickets, all-night pharmacies and much more.

·    Short-term Counseling includes five visits per problem, per year, per individual at no cost to you. Available in person, by phone or by virtual visit. Members are ineligible for EAP counseling visits while they are receiving behavioral health services.

·    Preauthorization is required to use your EAP short-term counseling services. Simply call 855.437.3486 or go to Here4TN.com to obtain preauthorization.

·    Virtual visits allow you to get the care you need in the privacy and comfort of your home. Call 855-Here4TN for assistance with an authorization and a referral to a licensed virtual visits provider. Click here for additional information about behavioral telehealth.

·    Legal services include one 60-minute telephone or in-person consultation per issue per year at no cost to you.

·    Mediation services with a professional mediator include one 30-minute telephone or in-person consultation per issue per year at no cost to you.

·    Financial services with a money coach include two 30-minute calls per issue per year.

·    Work/Life services to help you save time and reduce stress by pulling together information about many household, family and health care services specifically for you upon request.

Optum also offers confidential and anonymous access to a wide variety of information and resources on their website at Here4TN.com or by calling 855.437.3486.

EAP services are available to all benefits-eligible employees and their eligible dependents at no cost, even if they are not enrolled in medical insurance. Receive five EAP visits, per problem, per year at no cost to you. Available in person or by virtual visit. Visit Here4TN.com for more information.


Take Charge at Work

A coaching program that helps members with depression improve performance at work.


·    All State and Higher Education benefit eligible employees, over the age of 18
·    All Local Education and Local Government, retirees and COBRA state health insurance plan members, over the age of 18
·    Dependents over the age of 18, eligible for EAP, and who are working either full/part time 

Working with a coach over the phone, learn to manage symptoms of depression and stress in the workplace so you can feel productive again. It’s available at no additional cost to you as part of your EAP. To learn more or find out if you qualify by taking the assessment, go to Here4TN.com. Click here for the program flyer.

Behavioral Health Virtual Visits

Behavioral health virtual visits are available through Optum, your behavioral health care vendor. Standard office visit costs apply. For more information, go to the behavioral health webpage at https://www.tn.gov/partnersforhealth/health-options/behavioral-health.html.


Self Care by AbleTo App

Self Care by AbleTo is the new self-care app available through Optum. Connect with 24/7 on-demand help for reducing worry, stress and improving mood. AbleTo features daily mood tracking and self-guided journeys. You can access tools to strengthen resilience and learn relaxation methods. Get more information, including how to register and download the app at Here4TN.com.

AbleTo is replacing the Sanvello on-demand app that helps to reduce worry, stress and improve mood.  For members currently using Sanvello, Sanvello will continue to be available until their annual subscription ends. Then they will receive information to transition to Self Care by AbleTo.


Talkspace Online Therapy

Talkspace lets you communicate with a therapist by text, audio or video, 24/7 from your smartphone or desktop within the secure app.

  • Talkspace is available to all health plan members and dependents who are enrolled in medical insurance. Talkspace sessions have the same cost share or coinsurance rate (after deductible) as an outpatient office visit.

  • Talkspace is also an option for those using the five EAP visits per issue, per year at no cost. This includes all state and higher education employees and local education, local government and retirees who are enrolled in health insurance. Before scheduling, contact 855.HERE4TN or Here4TN.com for the required authorization. Providers are available five days a week. The following services are considered a visit:

    • One week of unlimited messaging is equal to one visit.

    • A live video visit equals one visit.

Get more information at Here4TN.com, including how to download the app, or view the program flyer here.

ActiveHealth Management is our wellness vendor, and they can help you achieve your health goals. In December, ActiveHealth will mail employees and spouses more information about the wellness program and resources along with information about the available cash incentives.

Members can go to http://go.activehealth.com/wellnesstn for more information.

Wellness program

Returning members, and new users who create an account, have access to a health assessment, coaching support (online personal or group coaching, or by phone), a weight management program*, biometric screenings*, as well as many other online resources. A web portal and mobile app will allow you to access online wellness resources, interact with your coach and access an incentive center*. Create your online account to see what programs are available.

Just log on to www.myactivehealth.com/wellnesstn to get started. New users, go to the Create An Account link and follow the steps to register. You will need to have your 8-digit Edison ID handy. The ID can be found on your or your spouse’s Caremark card. You can also download the ActiveHealth app. Search for “ActiveHealth” in your app store.

  • Cash Incentives: You and your spouse can each earn up to $250 a year by completing certain wellness activities (if eligible). Each participant will be able to earn the maximum $250 per person ($500 annual maximum per family).  Click here for a printable incentive table that shows all of the ways you and your spouse can earn cash incentives and how to get started.

All retirees and spouses and COBRA participants: Regardless of the health plan you choose, you will have access to disease management programs for asthma, diabetes, congestive heart failure (CHF), coronary artery disease (CAD) and chronic obstructive pulmonary disease (COPD).

All Members will have access to the Diabetes Prevention Program (DPP) provided you meet the eligibility criteria. For more information about the eligibility criteria and the DPP, go here.

Wellness resources

Note: Cigna members will have access to a Cigna nurse advice line by calling the phone number on their ID card and asking for the 24 Health Information Line. BlueCross BlueShield does not have a nurse advice line available.

Preventive care

And don’t forget — with your health plan you won’t pay anything for eligible preventive care – it’s covered at 100% as long as you use an in-network provider. Members are encouraged to get age appropriate preventive services, which could include: 

  • annual preventive visit (i.e., physical exam)
  • cholesterol test
  • screening for colon cancer
  • annual well-woman visit
  • osteoporosis screening
  • screenings for breast or cervical cancer
  • flu vaccine
  • pneumococcal vaccine

Talk to your doctor to find out what screenings and tests are right for you.


Notice Regarding Wellness Program

The ParTNers for Health Wellness Program is a voluntary wellness program available to all state and higher education employees and spouses enrolled in health coverage. The program is administered according to federal rules permitting employer-sponsored wellness programs that seek to improve employee health or prevent disease, including the Americans with Disabilities Act of 1990, the Genetic Information Nondiscrimination Act of 2008 and the Health Insurance Portability and Accountability Act, as applicable, among others. If you choose to participate in the wellness program, you will be asked to complete a voluntary health questionnaire (assessment) that asks a series of questions about your health-related activities and behaviors and whether you have or had certain medical conditions (e.g., cancer, diabetes or heart disease). You are not required to complete the assessment or to participate in the biometric screening or other medical examinations.

Although you are not required to complete the health questionnaire, only employees and spouses who do so are eligible to receive cash incentives.

If you are unable to participate in any of the health-related activities required to earn an incentive, you may be entitled to a reasonable accommodation or an alternative standard. You may request a reasonable accommodation or an alternative standard by contacting the ParTNers for Health Wellness Program at 888-741-3390.

The information from your health questionnaire and the results from your biometric screening will be used to provide you with information to help you understand your current health and potential risks. It may also be used to offer you services through the wellness program such as weight management, Diabetes Prevention Program and other programs. You also are encouraged to share your results or concerns with your own doctor.

Protections from Disclosure of Medical Information

We are required by law to maintain the privacy and security of your personally identifiable health information (PHI). Although the wellness program and the State of Tennessee may use aggregate information it collects to design a program based on identified health risks in the workplace, the ParTNers for Health Wellness Program will never disclose any of your personal information either publicly or to your employer, except as necessary to respond to a request from you for a reasonable accommodation needed for you to participate in the wellness program, or as expressly permitted by law. Medical information that personally identifies you that is provided in connection with the wellness program will not be provided to your supervisors or managers and will never be used to make decisions regarding your employment.

Your health information will not be sold, exchanged, transferred, or otherwise disclosed except to the extent permitted by law to carry out specific activities related to the wellness program, and you will not be asked or required to waive the confidentiality of your health information as a condition of participating in the wellness program or receiving an incentive. Anyone who receives your information for purposes of providing you services as part of the wellness program will abide by the same confidentiality requirements. The only individual(s) who will receive your personally identifiable health information are the wellness vendor (nutritionists, nurses, nurse practitioners, registered dietitians, health coaches and other healthcare professionals) and their vendor partners (case managers with the medical and behavioral health vendors, weight management vendor and the biometric screening vendor) in order to provide you with services under the wellness program.

In addition, all medical information obtained through the wellness program will be maintained separate from your personnel records, information stored electronically will be encrypted and no information you provide as part of the wellness program will be used in making any employment decisions. Appropriate precautions will be taken to avoid any data breach, and in the event a data breach occurs involving information you provide in connection with the wellness program, you will be notified immediately.

You may not be discriminated against in employment because of the medical information you provide as part of participating in the wellness program, nor may you be subjected to retaliation if you choose not to participate.

If you have questions or concerns regarding this notice, or about protections against discrimination and retaliation, please contact ParTNers for Health at partners.wellness@tn.gov.

Included in our benefits are programs under which courses may be taken toward a degree.  The PC191 Fee Waiver and Reimbursement Programs are available for courses taken by the employee, and the Spouse Dependent Discount is available to provide a discount for the spouse and dependents of employees.

To participate in any of these educational benefits, complete the forms found in OneStop (under the Employee tab) and selecting "Benefits and Deductions."

Please review the policies at:

Policy 5:001 Educational Expenses for APSU Employees

Policy 5:005 Educational Assistance for Spouses and Dependents of APSU Employees


The list of eligible institutions for the PC191 Program can be found here