The Office of Academic Recovery follows specific contact procedures for each Academic
Alert Referral. When Faculty submit Academic Alert Referrals, the Academic Alert System
within INB generates an email. The Academic Alert email is sent to the alerted student’s
APMail account, the alerting instructor, the Academic Advisor, and the Academic Alert
email account at firstname.lastname@example.org. Emails will also be sent to the APSU 1000 instructor, Athletic Advisor, and PASS
0900 instructor, when appropriate. The student’s copy of the Academic Alert Referral
is considered the initial contact.
When a student is contacted either in person, over the telephone, or by email, the
Student Success Coordinator or support staff member will discuss possible resources
to address the issues listed in the student’s Academic Alert Referral. When students
contact their alerting instructor for assistance, the instructor should inform the
Office of Academic Recovery. This process allows the Academic Recovery staff to follow-up
with the student and provide additional resources.