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Student Account Services & Cashier's Office

Important fee dates, confirmation of classes, and tuition payments


Fee Payment Dates — Fall 2017

Fee payment, refund, withdrawal and late registration dates for Clarksville Campus, Fall 2017:

NOTE: Always review your account in OneStop.

Tuition payment information, Student Account Services & Cashier Window, Ellington 101/108, 931-221-6285

Confirmation of Classes

Confirmation is necessary to prevent your classes from being dropped.

Confirming means paying tuition either by using Financial Aid or by paying out of pocket. Even if a student’s account shows a “0” or a balance of “$ -3,240.00,” he or she must complete the confirmation process to retain his or her classes. Students may confirm their classes by logging on to AP OneStop at www.onestop.apsu.edu. Confirmation of classes must occur every semester. Instructions for confirming classes:

  1. Log into the student account on OneStop. If you have trouble, call the Help Desk at 931-221-4357.
  2. Select the “Web Self Service” tab.
  3. Click on “Student” tab.
  4. Then choose “Student Account” from the listing.
  5. Select the option that begins with “Confirm and Pay.”
  6. Choose the term to confirm from the drop-down box (e.g. Fall 2017 or Spring 2018) and click submit.
  7. At the top of the Account Detail for Term screen, two options are shown:
    1. Yes, I will attend.
    2. No, I will not be attending.
    3. Choosing “Yes, I will attend” will result in the screen “Your registration has been confirmed. Your confirmation number is XXXXX” if no charges are owed.
  8. If a student still owes money, he or she will be directed to a secure site to pay the balance or sign up for a payment plan. Once the payment is processed, a confirmation email will be sent. If a balance is owed, you must pay this balance before you are confirmed.
  9. Clicking “Yes, I will attend” will not confirm your classes if a balance is due.
  10. Choosing “No, I will not be attending” will result in the screen “You have chosen to not attend [specific term]. Your classes will be deleted.”
  11. If you accidentally select “No, I will not be attending” in error, please email bursar@apsu.edu or call 931-221-6285. If you have any questions, please feel free to contact the Office of the Bursar at 931-221-6285.

*To be sure you are confirmed, repeat steps 2-6 and it should state, “Your Fall (or current term) Schedule is Confirmed.” If you see this message, your classes are confirmed.

Registration, Cancellation and Withdrawal

The Office of the Bursar prepares tuition bills and collects payments to the University. Most student account payments are handled at the Cashiers’ Window if paid in person.

Preregistration & Confirmation

After preregistering for classes, your classes must be confirmed and payment made if funds are owed. Confirmation must occur even if no funds are owed or you have a credit. You must choose one of the following confirmation or payment options:

Anticipated Loans

Federal Stafford Loans will show as Anticipated Loans on your fee statement, if it has been approved by the guarantee agency. You also may look at your student account via AP OneStop to determine if your funds have arrived.

Direct Deposit

If you will be receiving a refund from your financial aid (PELL, TSACC, Hope Lottery, federal student loans and scholarships) you can set up direct deposit online by following the steps provided. All direct deposit funds are deposited into the student’s checking or savings account by the first day of class. This must be completed once and remains good until the student graduates or changes banking information. If a student prefers to receive a balance check for their refund, all balance checks are put in the mail 10 days after the first day of class.

  1. Log in at www.onestop.apsu.edu. (If you have trouble logging in, call the Help Desk at (931) 221-4357.)
  2. Select the “Web Self Service” tab.
  3. Select the “Student” tab.
  4. Select the “Student Account” link.
  5. Select the “Authorization for Direct Deposit of Credit Balances (Student Refunds)” link.
  6. Enter your new banking information.
  7. (NOTE: The routing number is nine digits and located at the bottom left corner of your check. The checking account number will be in the bottom center of your check.)
  8. Once the information has been entered, click “Submit Change.” This updates your information.

Check your banking information at the beginning of each term to verify it is correct. Your direct deposit will be delayed if you have changed accounts and not updated your information.

Discount Forms

If you are eligible for a discount, discount forms must be submitted by the last day of late registration. Students receiving financial aid deferments must turn discount forms in to the Cashiers’ Window by the last day of late registration. A new form is required each term. The fee discount program is not retroactive.

The most common discounts are:

Bookstore Debit Program

Students who have credits on their student accounts, have confirmed their classes, have signed their Title IV authorization forms and have valid student Govs I.D. cards will have the option to charge books and supplies at the campus bookstore during a specific time.

Check the academic calendar for dates. Title IV forms are included in your financial aid packet. Questions concerning this form should be directed to Student Financial Aid Office at 931-221-7907.

Frequently Asked Questions

Q. When will I get my bill for tuition?

A. If you preregister, your bill is electronically sent to your AP email address approximately 6-8 weeks prior to the first day of classes.

Q. When is payment due?

A. Payment for the semester is due by the date shown on your bill (usually the first week of August for fall and the first week of January for spring). Visit our website to see the calendar for dates.

Q. What happens if I pay the bill for tuition late?

A. Your classes will be dropped and you will have to re-register for classes. You will be assessed a $50 late fee. Classes that are dropped are not always available when re-registering.

Q. Can I get a copy of my bill?

A. Yes, you can print a copy of your bill from your student account, via AP OneStop (www.onestop.apsu.edu) or contact the Office of the Bursar at 931-221-6285.

Q. How can a student give parents access to their student accounts?

A. The student can set their parents as authorized users for financial information through the Office of the Bursar. In order to do so, the student must log in to AP OneStop and take the following steps: Select the “Student” tab and select “Student Account,” select “View Statements,” select “Update Profile,” select “Add/Update Authorized Users,” add parents, spouses or employers under “Authorized Users.” An authorized user can make payments and has access to the details of the student’s account activity. Because of federal regulations on the right to privacy, the student is the only one who can set up authorized users. Parents may not receive information regarding their student’s account by phone.

Q. How will I receive my refund if I do not sign up for direct deposit?

A. Refund checks are processed and mailed to the current address on file approximately one week after direct deposit refunds are processed. It is very important to keep all addresses updated at all times. This may be done through AP OneStop. If the student’s refund check is not received within two weeks of the issue date, then you may call the Office of the Bursar at 931-221-6285.

Q. Will I be withdrawn automatically if my bill for tuition is not paid on time?

A. Yes. If you have not confirmed or paid any amounts due by the deadline for that term, all your classes will be dropped.

Confirmation of Classes

Confirmation is necessary to prevent your classes from being dropped.

Even if your accounts shows a zero (e.g. 0) or credit balance
(e.g. -$3,240.00), you must complete the confirmation process to retain your classes. You can confirm your classes by logging on to OneStop at www.onestop.apsu.edu.

Payment is easy online

Austin Peay State University has an e-billing system. All statements will be sent to students, faculty and staff electronically.

Avoid those long lines. Payments, as well as installment plans, are now available online.

This system will allow our students and their families 24/7 access to view their bills, make payments, enroll in payment plans and manage their student accounts. Listed below are some of the system features.

Student Account Center

E-Billing

Payment Plan Management

Additional Features

How do I set up my email address or give my parents access?

Log onto AP OneStop or AP Self Service. Select the Student tab, select Student Account and then select View Statements, Update Profile and Add/Update Authorized Users. You will be directed to a secure site. Update your email address under My Profiles and give parents, spouses or employers access under Authorized Users.

How do I confirm my classes and pay my fees?

You MUST confirm classes through AP OneStop or AP Self Service. The following link will provide step-by- step instructions on how to confirm. www.apsu.edu/bursar/student/account#confirm.