Procedures for Appeals and Complaints
Procedures for appealing University decisions
Fee adjustments for tuition-related university fees/charges, refunds, etc.
The University’s guideline explaining how to file an appeal for a fee adjustment is available online. Please read the acceptable reasons (www.apsu.edu/appeals) for which fee adjustments are made. If your situation meets the criteria outlined, complete the Appeal Form (www.apsu.edu/appeals) and submit to the Office of Enrollment Management and Academic Support (EMAS). Supporting documentation must be sent to the EMAS office within five (5) business days of the submission of the appeal. The EMAS office will provide a decision in writing via email to the appellant’s official APSU email account. Decisions of the EMAS Office may be appealed in writing to the Fee Adjustment Appeals Committee, which meets twice each fall and spring semester. The committee chairperson will provide a decision in writing via email to the appellant’s official APSU email account. Appeals of adverse decisions made by this committee must be in writing to the Assistant Vice President for Finance and Administration. A written decision of matters appealed to that office will be sent to the student’s official APSU email account. This concludes the fee adjustment appeals process.
Deadlines for Fee Adjustment Appeals:
- Fall Semester, Fall I FC and Fall II FC Terms: Feb. 15 of following year
- Spring Semester, Spring I FC and Spring II FC Terms: Oct. 15 of same year
- Maymester, Summer (Full), Summer I, Summer II and Summer III FC: Dec. 1 of same year
Appeals received after the stated deadlines will not be considered. For assistance, please contact Enrollment Management and Academic Support at 931-221-6540.
Applicants who are not initially admitted to Austin Peay State University, upon application, may appeal their admission decision in writing to the University Admissions and Standards Committee. The information provided on the Appeal Form (www.apsu.edu/admissions), your admissions application, your academic credentials and all other application materials will be reviewed by the committee. For assistance, please contact the office of Admissions at 931-221-7011.
Students who have been classified as out-of-state for fee payment purposes may appeal their residency classification by completing the Residency Application (www.apsu.edu/appeals). The completed form and supporting documentation must be submitted to the Office of Admissions, Ellington Lobby, for new students and to the Office of the Registrar, Ellington 303, for currently enrolled students. All appeals must be submitted prior to the beginning of the term for which the appeal is filed. Applications for the current term will not be accepted if the term has already begun. Students wishing to further appeal the decision of the Office of Admissions or the Office of the Registrar may do so by contacting the Office of the Registrar and requesting for the application to be reviewed by the Residency Appeals Committee.
For assistance, please contact the Office of the Registrar at 931-221-7121.
Traffic Fines/Citations Appeals
Traffic fines and citations may be appealed through the Traffic Citation Appeals Form (www.apsu.edu/appeals).
For assistance, please contact Campus Police at 931-221-7786.
Housing, Residence Life and Dining Appeals
Residence hall and dining charges may be appealed using the Housing Appeals Form (www.apsu.edu/appeals). The form must be printed, completed and submitted to the Housing Office located in Miller Hall.
For assistance, please contact Housing, Residence Life and Dining Services at 931-221-7444.
Grade Appeal Policy
The purpose of the University’s Student Grade Appeal policy is to hear students’ grievances about the final grade awarded in a course or the method of evaluation. Students may appeal course grades in accordance with the Student Grade Appeal Policy, www.apsu.edu/policy. Once a degree has been posted to the transcript, the academic record is deemed complete and changes will not be made on grades earned prior to the posted degree.
Policy 2:040 details the procedure for appealing a grade. A student should first try to resolve the issue with the faculty member if possible. If this attempt is not agreeable, the student should then appeal in writing to the department chair in the area where the instructor is a member. The departmental assistant can provide information about the name of the department chair. If the situation is not resolved at this level, the student can then appeal to the dean of the college over that department. If the appeal needs to proceed further than the dean, the student may then contact the office of Academic Affairs at 931-221-7676.
Other non-academic grievances
The purpose of the University’s Non-Academic Grievance policy is to hear students’ grievances and complaints about the action and performance of University personnel in non-academic matters, to determine the validity of the grievance or complaint and to recommend resolution. See www.apsu.edu/policy. For assistance, please contact the Student Affairs office at 931-221-7341.
National Council for State Authorization Reciprocity Agreements (SARA) Student Complaints
Online students who reside out of state must follow the institution’s standard procedure for resolution of student grievances. If a resolution is not met by following Austin Peay State University’s complaint process, students may file the complaint with the SARA portal agency (nc-sara.org/states/TN) in the institution’s home state. Online students who reside in state may not use SARA to complain about courses that are offered in state, the SARA complaint process only applies to courses taken out of state.
Note: Complaints regarding grade appeals or student misconduct violations are excluded from SARA.
Statement of Grievance and State Law Violations
Students should be aware that, should they have concerns or complaints about their program or their financial aid, this institution has a complaint procedure. (See Academic and Non-Academic Grievance Procedure contained herein.) To the extent possible, students should seek a resolution of such matters through the institution’s complaint procedure before involving others. Under Tennessee’s open records law, all or parts of complaints will generally be available for review upon request from a member of the public. Complaints of fraud, waste or abuse may be made by calling the Tennessee Comptroller’s Hotline for Fraud, Waste and Abuse at 1-800-232-5454. Students or prospective students who which to file a complaint related to accreditation may contact the Southern Association of Colleges and Schools Commission on Colleges.
Complaints of Accreditation
Austin Peay State University is accredited by the Southern Association of Colleges and Schools Commission on Colleges to award associate, baccalaureate, master’s, education specialist degrees and Doctor of Education degrees. Contact the Commission on Colleges at 1866 Southern Lane, Decatur, Georgia 30033-4097, or call 404-679-4500 for questions about the accreditation of Austin Peay State University. The Commission is to be contacted only if there is evidence that appears to support an institution’s significant noncompliance with a requirement or standard.
This section of the APSU Student Handbook and Calendar includes important information about official campus rules, regulations, student rights, policies and guidelines that impact the academic and personal life of all APSU students. This listing may NOT include some regulations or policies that are unique to specific departments, programs, student organizations or student groups. However, this collection represents an attempt to provide students with a reference to these documents in one central location. It is the responsibility of ALL students to read and become familiar with the expectations that Austin Peay State University has for every student. Failure to abide by these regulations and policies may result in formal disciplinary actions, as outlined in the “Code of Student Conduct.”