Telephone Services Information for Faculty and Staff

Telephone Service:  With a few exceptions, telephone service to all academic and administrative offices is supplied by Telephone Services.

Voice Mail:  All full-time employees are assigned a voice mail box.  Departmental voice mail boxes are also available on request.

Long Distance:  All long-distance calls from campus require a forced account code.  Departmental forced account codes can be requested by sending the employee's name, number and FOAP to be charged to Lois Culwell in Telephone Services.  The request must be made by a person with singature authority on the FOAP to be charged.  All long distance calls within the continental United States are billed at a rate of $.07/min.  Persons with a forced account code may also use that account to make long distance calls from any campus business phone.  Faculty and staff members who need to make personal long-distance calls from a campus telephone should request a personal forced account code.

  Dialing instruction page.

Personal Long-Distance:  Any faculty or staff member can request a personal forced account code as well.  Calls made from with the personal code are billed monthly to that individual.  All long distance calls within the continental United States are billed at a rate of $.07/min. plus tax.  The actual cost of each call is approximately $.08/min.

New Telephone Service:  If you need an additional telephone and line (new number), please check for an available data jack before calling Telephone services.  Data jacks are either red or orange in color.  If you have a computer with an active data connection in the location where you need the new phone, we can use the same line that connects the computer for telephone service.   If you have an available jack, you only need to make a request for a new line.

Cable Requests:  Telephone Services facilitates the installation of all new voice and data cables on campus.  The procedure for having a new cable installed is as follows.  Contact Jim Spriggle by phone (x6284), email, and supply the room number, location within the room, departmental contact person, and the FOAP to be charged.  Jim will then coordinate with our cable contractor to have the cable installed.  Once the cable is installed, Telephone Services will transfer funds from your account and supply your department with a copy of the contractor's invoice.  For approximate pricing, please contact Jim in advance at 6284.

New Lines:  By policy, Telephone Services charges for new lines and telephones.  There is also a one-time charge for the equipment.  The charge for a D-Term phone and line is $300.  Traditional analog lines will only be installed for emergency phones and fax machines at a cost of $100.  Requests for new lines must be made via email, and must be charged to a Banner account.  A person with signature authority for that account must make the request.

Cell Stipends:  Austin Peay does not supply corporate cellular telephones, but departments may choose to support personal cellular service for staff members by means of a monthly stipend.  The monthly stipend amounts for fiscal 2011/2012 are $45.00 for cellular telephone service, and $80.00 for PDA telephone/data service.  The details and forms can be found in the telephone policy.