Statement of Grievance and State Law Violations
Students should be aware that, should they have concerns or complaints about their program or their financial aid, this institution has a complaint procedure. (See Academic and Non-Academic Grievance Procedure contained herein.) To the extent possible, students should seek a resolution of such matters through the institution’s complaint procedure before involving others. Under Tennessee’s open records law, all or parts of complaints will generally be available for review upon request from a member of the public. Complaints of fraud, waste or abuse may be made by calling the Tennessee Comptroller’s Hotline for Fraud, Waste and Abuse at 1-800-232-5454. Students or prospective students who which to file a complaint related to accreditation may contact the Southern Association of Colleges and Schools Commission on Colleges.
Complaints of Accreditation
Austin Peay State University is accredited by the Southern Association of Colleges and Schools Commission on Colleges to award associate, baccalaureate, master’s and education specialist degrees. Contact the Commission on Colleges at 1866 Southern Lane, Decatur, Georgia 30033-4097, or call (404) 679-4500 for questions about the accreditation of Austin Peay State University. The Commission is to be contacted only if there is evidence that appears to support an institution’s significant non-compliance with a requirement or standard.
National Council for State Authorization Reciprocity Agreements (SARA) Student Complaints
Online students who reside out of state must follow the institution’s standard procedure for resolution of student grievances. If a resolution is not met by following Austin Peay State University’s complaint process, students may file the complaint with the SARA portal agency (http://nc-sara.org/states/TN ) in the institution’s home state. Online students who reside in state may not use SARA to complain about courses that are offered in state, the SARA complaint process only applies to courses taken out of state.
Note: Complaints regarding grade appeals or student misconduct violations are excluded from SARA.