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Technical Support

Usernames, passwords, and all web-related technical aspects of the RODP online courses are maintained and administered by the WebCT administrator, Clarence Dobbins,

If you have sent an initial email to your instructor, received your username and password, and cannot access your course material, contact the RODP Technical Support Helpdesk at 1-866-550-7637.

 f you contact RODP by phone please be at your computer and be prepared to provide the following information:

  • Your username

  • Your password

  • The URL, (address, "http://...") you are unable to access

  • Your instructor's name

  • Your course number, section and name (EX:  IT1001N01  Intro to Microcomputers)

  • Are you using a PC or MAC

  • Your operating system (Windows 98, NT, 2000, etc.)

  • Browser type and version (EX:  Internet Explorer 5.5)

All of this information is gathered when you contact RODP and is necessary to assist us in troubleshooting your problem.

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