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General Technical Support

Email, OneStop, Campus Technology

APSU Helpdesk is your first stop for help with AP Email, OneStop, Outlook Exchange, Multimedia Classrooms as well as networking, hardware and software issues for campus PC’s or Macintosh machines.

APSU Help Desk 
(931) 221-4357 or On Campus Ext. 4357
helpdesk@apsu.edu
APSU Help Desk

D2L Access, D2L Questions, D2L Training & Usage

For technical support for D2L or multimedia in courses, please contact Distance Education Support. If necessary, your need will be escalated from our Tier 1 support to the appropriate staff member based on your needs. For issues pertaining to content or teaching and learning or quality of instruction, see the student handbook for appropriate channels.

For help with navigating, adding files, participating in discussion boards or other Desire2Learn functions within the learning management system, view the self-paced D2L tutorials or contact Distance Education Support.  For access to in depth training, please ask to be enrolled in the D2L student training shell.

Distance Education Support
(931) 221-6625 or On Campus Ext. 6625
online@apsu.edu

*Any other technology issues should be addressed to the APSU Helpdesk above.

TN eCampus Technical Support, Training & Usage

Questions pertaining to technical issues in TN eCampus courses should be directed to TNe Campus Support. If you are in an TN eCampus section at Austin Peay, the section will be denoted by R as part of the course section (R50). Questions pertaining to the TN eCampus policies and procedures can also be directed here.

TN eCampus Support
(888) 223-0023
help@tnecampus.info
http://www.tnecampus.org/support-services

The TN eCampus Coordinator may also be consulted for more help at:  online@apsu.edu

 

 

 

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