Staff Information

• Charles B. Wall, Director

  Charles B. Wall, Director

  The Director reports directly to the Vice President for Finance and Administrative Services and provides campus-wide leadership for information technology related issues including the coordination of an institutional information technology plan. The Director is responsible for the day-to-day operation of academic and administrative computer services along with telecommunication services for the entire University and provides expertise relative to the use of all technology.
• Kim Traylor, Administrative Assistant 3

  Kim Traylor, Administrative Assistant 3

  The Administrative Assistant 3 functions under general guidance and supervision of the Director of Information Technology. The incumbent is primarily responsible for handling office correspondence, the control of work assignments entering the Office of Information Technology and general support and instruction for computer-related problems.

ERP Systems

• Austin Siders, ERP Systems Administrator

  Austin Siders, ERP Systems Administrator

  The ERP Systems Administrator reports directly to the Director of Office of Information and Technology and is responsible for leading and managing the systems analysis and programming staff and functions as a lead primary systems analyst and may perform some programming. This administrator pro-actively monitors the production environment to ensure user satisfaction, anticipate new requirements based on changing business needs and new trends in technology. This position is actively involved in new development, gathering requirements and putting the required team in place to implement the solutions. This position also provides oversight and maintenance of the Banner production environment including interfaces to other systems, APSU developed applications and vendor upgrades.
  
  Email: sidersa@apsu.edu
  Phone : (931) 221-7412
  • Steven Bell, Systems Analyst 1 (CIC Grant Funded)

    Steven Bell, Systems Analyst 1 (CIC Grant Funded)

    The Systems Analyst 1 is responsible, at the request of other University offices, for analyzing functions to be performed and determining if computer-based solutions are appropriate. Where a computer-based solution is indicated, this person will work with appropriate office personnel to design a computerized system to facilitate the function, oversee programming, and provide leadership to implement the system. On-going support locally developed as well as vendor supplied systems is provided for the life of the system. This position reports to the ERP Systems Administrator.
  • Robert Betts, Database Manager

    Robert Betts, Database Manager

    The Database Manager functions under the general guidance and supervision of the ERP Systems Administrator and is responsible for the day-to-day operations of the campus Banner/Oracle databases and serves as System Administrator on the Solaris Operating System. This includes installing software and third-party software, monitoring system performance, assisting users with problems, developing new applications and training new users.
  • Bryan Hancock, Systems Analyst 1 (CIC Grant Funded)

    Bryan Hancock, Systems Analyst 1 (CIC Grant Funded)

    The Systems Analyst 1 is responsible, at the request of other University offices, for analyzing functions to be performed and determining if computer-based solutions are appropriate. Where a computer-based solution is indicated, this person will work with appropriate office personnel to design a computerized system to facilitate the function, oversee programming, and provide leadership to implement the system. On-going support locally developed as well as vendor supplied systems is provided for the life of the system. This position reports to the ERP Systems Administrator.
  • Jason Hatton, Systems Analyst 2

    Jason Hatton, Systems Analyst 2

    The Systems Analyst 2 is responsible, at the request of other university offices, for analyzing functions to be performed and determining if computer-based solutions are appropriate. Where a computer-based solution is indicated, this person will work with appropriate office personnel to design a computerized system to facilitate the function, oversee programming, and provide leadership to implement the system. On-going support locally developed as well as vendor supplied systems is provided for the life of the system. This position works under general supervision of the ERP Systems Administrator.
  • Vacant, Systems Analyst 1 (temporary)

    Vacant, Systems Analyst (Temporary)

  • Vacant, Systems Analyst 3

    Vacant, Systems Analyst 3

    The Systems Analyst 3 is under the general supervision of the ERP Systems Administrator and is responsible, at the request of other University offices, for analyzing functions to be performed and determining if computer-based solutions are appropriate. Where a computer-based solution is indicated, the incumbent works with appropriate office personnel to design a computerized system to facilitate the function, oversees programming and provides leadership to implement the system. On-going support locally developed as well as vendor-supplied systems is provided for the life of the system.
  • Vacant, Systems Analyst 1 (Workflow Temp)

    Vacant, Systems Analyst 1 (Workflow)

    The Systems Analyst 1 is responsible, at the request of other University offices, for analyzing functions to be performed and determining if computer-based solutions are appropriate. Where a computer-based solution is indicated, this person will work with appropriate office personnel to design a computerized system to facilitate the function, oversee programming, and provide leadership to implement the system. On-going support locally developed as well as vendor supplied systems is provided for the life of the system. This position reports to the ERP Systems Administrator.
  • Steve Pennington, Systems Analyst 3

    Steve Pennington, Systems Analyst 3

    The Systems Analyst 3 is under the general supervision of the ERP Systems Administrator and is responsible, at the request of other University offices, for analyzing functions to be performed and determining if computer-based solutions are appropriate. Where a computer-based solution is indicated, the incumbent works with appropriate office personnel to design a computerized system to facilitate the function, oversees programming and provides leadership to implement the system. On-going support locally developed as well as vendor-supplied systems is provided for the life of the system.
  • Vacant, Systems Analyst 2

    Vacant, Systems Analyst 2

    The Systems Analyst 2 is responsible, at the request of other university offices, for analyzing functions to be performed and determining if computer-based solutions are appropriate. Where a computer-based solution is indicated, this person will work with appropriate office personnel to design a computerized system to facilitate the function, oversee programming, and provide leadership to implement the system. On-going support locally developed as well as vendor supplied systems is provided for the life of the system. This position works under general supervision of the ERP Systems Administrator.
  • Jarad M. Sneed, Web Services Specialist

    Jarad M. Sneed, Web Services Specialist

    The Specialist reports to the ERP Systems Administrator and performs technical duties such as administering campus web services, evaluating, designing and implementing web technologies, providing group training and the management of the university website.
  • Aaron Taylor, Systems Analyst 2

    Aaron Taylor, Systems Analyst 2

    The Systems Analyst 2 is responsible, at the request of other university offices, for analyzing functions to be performed and determining if computer-based solutions are appropriate. Where a computer-based solution is indicated, this person will work with appropriate office personnel to design a computerized system to facilitate the function, oversee programming, and provide leadership to implement the system. On-going support locally developed as well as vendor supplied systems is provided for the life of the system. This position works under general supervision of the ERP Systems Administrator.
  • John Wood, Systems Analyst 1 (CIC Grant Funded)

    John Wood, Systems Analyst 1 (CIC Grant Funded)

    The Systems Analyst 1 is responsible, at the request of other University offices, for analyzing functions to be performed and determining if computer-based solutions are appropriate. Where a computer-based solution is indicated, this person will work with appropriate office personnel to design a computerized system to facilitate the function, oversee programming, and provide leadership to implement the system. On-going support locally developed as well as vendor supplied systems is provided for the life of the system. This position reports to the ERP Systems Administrator.

Network, Server and Voice Systems

• Stephanie Taylor, Network Services and Server Systems Administrator

  Stephanie Taylor, Network Services and Server Systems Administrator

  The Network Services and Server Systems Administrator functions under the general guidance and supervision of the Director and is responsible for the installation, operation and maintenance of the campus network software, both client and server. The incumbent is responsible for the planning, configuration and software maintenance of the campus network electronics and logical network infrastructure.
  • Crystal Emmons, Systems Manager

    Crystal Emmons, Systems Manager

    The Systems Manager functions under the general guidance and supervision of the Network Services and Server Systems Administrator. The incumbent is responsible for campus email systems, server management, virtual server technology, storage area network and list server.
  • David Gleckler, Systems Support Specialist

    David Gleckler, Systems Support Specialist

    The Systems Support Specialist functions under the general guidance and supervision of the Network Services and Server Systems Administrator. The incumbent assists the Systems Manager, Unix Systems Manager and Network Specialist in their daily activities and is responsible for creating and updating email accounts, creating file shares and monitoring of Windows servers.
  • Jacob Hoehn, Unix Systems Manager

    Jacob Hoehn, Unix Systems Manager

    The Unix Systems Manager functions under the general guidance and supervision of the Network Services and Server Systems Administrator. The incumbent is responsible for the day-to-day operations of the UNIX and Linux systems and associated peripherals including installing software, monitoring system performance, assisting users with problems, developing new applications and providing training to the users. The incumbent is also responsible for the day-to-day operations of the ID Card System including maintaining the server and peripherals, installing card readers, monitoring system performance, assisting users with problems and providing training to the users.
  • Dax Robertson, Network Specialist

    Dax Robertson, Network Specialist

    The Network Specialist functions under the general guidance and supervision of the Network Services and Server Systems Administrator. The incumbent is responsible for the installation, operation and maintenance of campus network hardware and software. The incumbent also assists the Network Services and Server Systems Administrator in the planning and maintenance of the logical network infrastructure.
  • Jennifer Malotte, Voice Systems Manager

    Jennifer Malotte, Voice Systems Manager

    The Voice Systems Manager functions under the general guidance and supervision of the Network Services and Server Systems Administrator and is responsible for the installation, operation and maintenance of the of the campus voice systems including voice mail, call accounting and billing, emergency responder, paging, switchboard, call center and presence systems. The incumbent is also responsible for managing and maintaining the installation of the campus voice and data cable.
    • Joshua English, Telecommunications Technician

      Joshua English, Telecommunications Technician

      The Telecommunications Technician functions under the general guidance and supervision of the Voice systems Manager. The incumbent will support the installation and maintenance of the campus copper and fiber optic cable plants, as well as basic telephone and voice mail trouble calls. The incumbent will also serve as backup operator on the university switchboard and a backup administrator on the telephone and voice mail systems as required.
    • Vacant, Account Clerk

      Vacant, Account Clerk

      The Account Clerk functions under the general guidance and supervision of the Voice Systems Manager. The incumbent performs accounting for the department, working particularly in the areas of telecommunications and information services, and is also responsible for the university information desk and telephone switchboard.

  Help Desk

  • Jeff Walton, Help Desk Manager

    Jeff Walton, Help Desk Manager

    The Help Desk Manager oversees operation of Help Desk and Field Service operations for the University. The Help Desk provides a first point of contact to the University for computing and networking problems and questions. Help Desk staff assists University students, faculty and staff with computing and networking problems and work with other technical groups within Computer Services to resolve more complex problems. The Help Desk Manager may also offer workshops and online training, develop documentation (hard copy and Web-based) and issue computer accounts as well as prepare and distribute informational and promotional materials. The Help Desk serves as the initial point of contact for troubleshooting hardware/software PC and printer problems. Field Service responsibilities include repair and support of computer equipment and relocation of computer equipment.
    • Matthew Ferrier, Computer Laboratory Technician

      Matthew Ferrier, Computer Laboratory Technician

      The position will function under the general guidance and supervision of the Help Desk Manager. The technician will be responsible for installing and maintaining microcomputer equipment and other electronic equipment for the University.
    • Liz Gonzalez, Computer Laboratory Technician

      Liz Gonzalez, Computer Laboratory Technician

      The position will function under the general guidance and supervision of the Help Desk Manager. The technician will be responsible for installing and maintaining microcomputer equipment and other electronic equipment for the University.
    • Kim Jorgenson, Computer Operations Specialist - Software Licensing

      Kim Jorgenson, Computer Operations Specialist - Software Licensing

      This position is under the general guidance and supervision of the Help Desk Manager and is responsible for administering software licensing for APSU and assisting users in utilizing personal computer hardware and software. The Specialist provides support including formal training for selected software.
    • Roxann Lyons, Computer Laboratory Technician

      Roxann Lyons, Computer Laboratory Technician

      The position will function under the general guidance and supervision of the Help Desk Manager. The technician will be responsible for installing and maintaining microcomputer equipment and other electronic equipment for the University.
    • Carl Mosley, Electronic Equipment Technician

      Carl Mosley, Electronic Equipment Technician

      This position is under the general guidance and supervision of the Help Desk Manager and is responsible for installing campus standard computer equipment for APSU and assisting users in utilizing personal computer hardware. The specialist provides support including formal training for campus standard computer hardware.
    • David Roach, Computer Laboratory Technician

      David Roach, Computer Laboratory Technician

      The position will function under the general guidance and supervision of the Help Desk Manager. The technician will be responsible for installing and maintaining microcomputer equipment and other electronic equipment for the University.
    • Thomas Smyth, Computer Laboratory Technician

      Thomas Smyth, Computer Laboratory Technician

      The position will function under the general guidance and supervision of the Help Desk Manager. The technician will be responsible for installing and maintaining microcomputer equipment and other electronic equipment for the University.
    • Barbara Tucker, Macintosh Lab Technician

      Barbara Tucker, Macintosh Lab Technician

      The Computer Laboratory Technician functions under the general guidance and supervision of the Help Desk Manager. The incumbent is responsible for providing hardware and software support for all Macintosh users in a university environment.
    • Eric Braley, Help Desk Student Worker

      Eric Braley, Help Desk Student Worker

      In progress...
    • Cody Cathey, Help Desk Student Worker

      Cody Cathey, Help Desk Student Worker

      In progress...
    • Ashley Wallace, Help Desk - Temporary

      Ashley Wallace, Help Desk Student Worker

      In progress...