The Office of Human Resources at APSU is pleased to announce weekly training modules designed to enhance your career goals, as well as personal and professional development. The Office of Human Resources endeavors to provide as many different topics as possible for your benefit. You may take as many modules as you wish. Please consider taking advantage of these prestigious resources by registering for the trainings listed below.
If you have a subject matter you would like to share with others, please advise Human Resources, and we will attempt to accommodate your training request.
| Module | Description | Date/Time | Register |
| Simple, Smart And Low Cost Ways To Recognize And Reward Employees | Recognizing and rewarding employees effectively is the #1 thing you can do to improve work performance, enhance employee satisfaction, and decrease turnover. We'll show you how with these new and creative ways to recognize and reward employees. IAAP CEU Credit. | Tue., January 22, 2013, 10:00am-11:00am | Register |
| Making QuickBooks Work For You | From daily transactions like accounts payable or inventory control to special functions like applying credit memos or setting up automatic transactions, you'll learn everything you need to know about Quickbooks. IAAP CEU Credit. | Thurs., January 31, 2013, 11:00am-12:00pm | Register |
| The 7 Dos And Don’ts Of Building Your Professional Image | In this training, you'll learn how to look at yourself with an objective eye; the most common behaviors that can destroy your professional image and how to eliminate them; and how to adopt those that will make you shine!
| Wed., February 6, 2013, 1:00pm-2:00pm | Register |
| Using Google + For Business | With over 90 million users, Google+ has emerged as a vital social networking platform. Learn hot to set-up your business on Google+, the benefits of Google+, and some marketing best practices for your business page. IAAP CEU Credit. | Mon., February 11, 2013, 2:00pm-3:00pm | Register |
| Top 10 Public Speaking Mistakes And How To Avoid Them | Wow your audience every time! Learn 10 no-nos you must avoid... how visuals can add punch to your message ... how to sound conversational and more! IAAP CEU Credit. | Fri., February 22, 2013, 9:00am-10:00am | Register |
| Time-Saving Microsoft Excel Tips & Shortcuts For Every User | Don't keep working in Excel the hard way. Become a pro in no time with these powerhouse techniques that are the fastest, easiest, way to master functions and formulas once and for all. Put tricks VLOOKUP, INDEX, and MATCH in your toolbox today. IAAP CEU Credit. | Tues., February 26, 2013, 10:00am-11:00am | Register |
| The Quick & Easy Way To Create Microsoft PowerPoint Presentations | Create amazing presentations in a flash! Learn time-saving tricks of experts and tons of strategies and shortcuts with people just like you in mind, and let PowerPoint help you make a great impression. IAAP CEU Credit. | Wed., March 6, 2013, 1:00pm-2:00pm | Register |
| The Secrets Of People Centered Leadership | Do you want to manage a team of happier, more productive employees? In this webinar, you'll discover how. By focusing on people first, you not only improve morale, you also improve productivity, quality, customer satisfaction, and so much more! IAAP CEU Credit. | Mon., March 11, 2013,2:00pm-3:00pm | Register |
| The Working Women’s Guide To Creating Balance And Letting Go Of Stress | Want to know a secret? No one in your life wins when you put yourself last.This must-attend training for all working women will guide you to lead a balance, low-stress life that allows you to perform at your peak. IAAP CEU Credit. | Fri., March 22, 2013, 9:00am-10:00am | Register |
| Photoshop Shortcuts And Tips For Beginners | Make your photos more impressive than ever. Learn tips and tricks that will trim hours of time from projects. In this sessions, you will learn efficiency, scratch, puppet-warp, how to make old images look good, and how to add or remove color. IAAP CEU Credit. | Thurs., March 28, 2013, 11:00am-12:00pm | Register |
| Managing Chaos And Pressure At Work | Take on heavy workloads, tight deadlines, and increased pressue to perform -- without being overwhelmed. Learn to boost memory skills, transform clutter into usable material, manage work flow, and avoid burnout. IAAP CEU Credit. | Tues., April 2, 2013, 10:00am-11:00am | Register |
| The Working Women’s Guide To Creating Balance And Letting Go Of Stress |
Want to know a secret? No one in your life wins when you put yourself last.This must-attend training for all working women will guide you to lead a balance, low-stress life that allows you to perform at your peak. IAAP CEU Credit. | Thur., April 4, 2013, 9:00am-10:00am | Register |
| Managing Employees Who Are Stretched To The Max | This webinar will give you the proven strategies used by expert managers to help overworked employees meet their goals and reduce their stress at the same time. IAAP CEU Credit. | Thurs., April 11. 2013, 11:00am-12:00pm | Register |
| Success Strategies For Introverted Leaders | If you’re an introvert in a leadership position, the social interactions your job requires can leave you drained and overwhelmed. But what can you do? You became a leader because of your skill set; abandoning your position is not an option. You need help; you need Success Strategies for the Introverted Leader. This one-hour webinar has all the information you need to reach new levels of success, without changing who you are. IAAP CEU Credit. | Wed., April 17, 2013, 1:00pm-2:00pm | Register |
| Leadership Skills For Women In Management | Teacher, nurse, or secretary used to be the only jobs for women. Now women are 46% of the workforce and leading the charge. This session will guide you in how to positively influence your workplace, inspire others, and overcome old stereotypes. IAAP CEU Credit. | Mon., April 22, 2013, 2:00pm-3:00pm | Register |
| Making Difficult, Dry Subjects Interesting & Easy For Learners | Dry, difficult subject matter is sometimes a fact of life. Let this session give you excellent and realistic tips to make dry subjects come to life in a way that guarantees your learners get exactly what you're saying. IAAP CEU Credit. | Fri., May 3, 2013, 9:00am-10:00am | Register |
| How To Prevent Retaliation Lawsuits | Retaliation claims are easier than ever to prosecute. Yet preventing retaliation lawsuits is hard. Take steps to prevent the kind of behavior that can devestate your company and cost big money in court. IAAP CEU Credit. | Tues., May 7, 2013, 10:00am-11:00am | Register |
| Setting Clear Goals & Performance Expectations for Employees | In this webinar, you’ll learn techniques for clearly communicating expectations, as well as effectively following up. By staying on top of the situation, you’ll ensure that goals are met, as well as head off problems as they arise. IAAP CEU Credit. | Thurs., May 9, 2013, 9:00am-10am | Register |
| How To Effectively Support Multiple Bosses | In this webinar, you'll learn to prioritize multiple projects, effectively communicate your other obligations, and do it all while making sure nobody's feeling slighted, neglected, or left out of the loop. IAAP CEU Credit. | Wed., May 15, 2013, 1:00pm-2:00pm | Register |
| How to Write Effective Job Descriptions | Master hassle-free techniques for quickly writing on-target, legally sound job descriptions. Learn to provide employees with their blueprint for success with shortcuts and power techniques for writing job descriptions that work. IAAP CEU Credit. | Thurs., May 16, 2013, 2:00pm-3:00pm | Register |
| How To Be An Idea Machine | There's a lot of pressure to be creative in today's work enviornment. In this webinar, you'll learn how to brush the cobwebs off your creativity, break through the barriers that are holding you back, and reenergize and refocus your thinking. IAAP CEU Credit. | Mon., May 20, 2013, 2:00pm-3:00pm | Register |
| How to Give Effective Performance Feedback to Employees | Your employees NEED on-target performance feedback from you. Don’t let them down! Learn how to have fewer misunderstandings and discover how to deliver helpful feedback so that your employees know exactly what your expectations are. IAAP CEU Credit. | Tues., May 21, 2013, 9:00am-10:00am | Register |
| How to Boost Morale Through Communication | In this webinar, you’ll discover when you should and shouldn’t e-mail, how a meeting can immediately boost productivity, and how to make sure your employees understand what you’re saying for less confusion and hurt feelings down the road. IAAP CEU Credit. | Wed., May 29, 2013, 2:00pm-3:00pm | Register |
| High Powered Strategies For Innovative Problem Solving & Decision Making | Tackle any problem with creative thinking. Learn how to look at problems in a new light, see multiple solutions, and keep negativity at bay; typical barriers (and how to get around them); and the critical step that guarantee action plans succeed. IAAP CEU Credit. | Fri., May 30, 2013, 9:00am-10:00am | Register |
| Delegating Skills For Managers And Supervisors | Letting go of projects and trusting them to someone else can be downright scary. From when and how to delegate to tips on letting go of projects, you'll learn secrets you need to work smarter -- not harder. IAAP CEU Credit. | Mon., June 3, 2013, 2:00pm-3:00pm | Register |
| Bad News Performance Reviews | Featuring strategies used by top organizations, this program will teach you how to deliver negative feedback and improvement strategies in an effective and sensitive manner, without bruising egos. IAAP CEU Credit. | Tues., June 4, 2013, 10:00am-11:00am | Register |
| Emotional Intelligence For Teams | Emotional intelligence is the ability to perceive, control, and evaluate emotions. This one-hour webinar has all the skills and strategies you need to improve your team's emotional intelligence and send collaboration and teamwork levels skyrocketing! IAAP CEU Credit. | Wed., June 12, 2013, 10:00am-11:00am | Register |
| Effective Criticism And Discipline Skills For Managers | It is one of the toughest responsibilities you will shoulder. As a leader, it is up to you to correct employee performance that is off track. Get practical answers and the know-how to tackle even the most serious performance problems head-on. IAAP CEU Credit. | Thur., June 13, 2013, 2:00pm-3:00pm | Register |
Proactive Career Management | Your future career success depends on what you do today! It’s time to not only identify where you want your career to go, but to develop a solid plan to get there. Whether you want to climb up the corporate ladder, shift sideways to a different area, or even tackle new challenges in a position tailored to your skills, you need to practice Proactive Career Management. IAAP CEU Credit. | Tues., June 18, 2013, 10:00am-11:00am | Register |
| Developing a Perpetually Positive Attitude | This one-hour webinar is specifically designed to give you the strategies you need to overcome doubts and nagging negativity, and instead develop and maintain a positive attitude, even when everything is going sideways. IAAP CEU Credit. | Wed., June 19, 2013, 2:00pm-3:00pm | Register |
| Customer Service and Support Centers: Creating a Climate That Fosters World-Class Service | This webinar will teach you everything you need to know to develop and implement changes to your current customer service, making sure that the needs of your customers are first and foremost in the minds of all of your employees. IAAP CEU Credit. | Mon., July 1, 2013, 10:00am-11:00am | Register |
| Keys To Improving Employee Accountability | In this webinar, you’ll learn strategies for keeping people’s virtual attention, how to keep people focused on the topic at hand, and how to get the most out of the high-tech tools that make virtual meetings so popular! IAAP CEU Credit. | Tues., July 2, 2013, 10:00am-11:00am | Register |
| Building Rapport and Developing Relationships With Customers | In this webinar, you’ll discover how to start conversations off on the right foot, how to easily personalize your conversations, and how powerful mirroring techniques can instantly put a customer at ease. IAAP CEU Credit. | Wed., July 3, 2013, 10:00am-11:00am | Register |
| Bulletproof Documentation | Don’t let inadequate employee documentation land your organization in hot water. The reality is you probably were never shown how to put coaching and disciplinary discussions into bulletproof documentation. And that’s exactly what you’ll learn here. IAAP CEU Credit. | Mon., July 15, 2013, 10:00am-11:00am | Register |
| How to Think Like Your Customers Think | This exclusive training teaches you how to relate to your customers, understand their needs, and give them the exceptional service they demand. IAAP CEU Credit. | Wed., July 17, 2013, 10:00am-11:00am | Register |
| Handling Confrontational Customers | In this webinar, you’ll discover how to use your voice and word choice to control and calm a confrontational situation with a customer. You’ll even get some great techniques for quick de-stressing so you can stay calm. IAAP CEU Credit. | Wed., July 24, 2013, 10:00am-11:00am | Register |
| Quick & Easy Ways To Give Your Employees What They Crave -- FEEDBACK! | Lack of feedback the #1 reason for performance problems. In this one hour webinar, you’ll learn Quick and Easy Ways to let your employees always know exactly how well they’re doing— and you’ll learn the tools to dramatically improve your team! IAAP CEU Credit. | Thur., July 25, 2013, 2:00pm-3:00pm | Register |
| The Manager's Role As Teacher And Trainer | This webinar is jam-packed with proven strategies and expert techniques to help you train your staff better, improving their efficiency and making you a better overall manager. IAAP CEU Credit. | Tues., July 30, 2013, 10:00am-11:00am | Register |
| Telephone Skills for Customer Service and Sales Professionals | This webinar will show you how to develop a positive phone presence that’ll produce amazing results. You’ll connect more quickly and easily with the person on the phone and handle objections and difficult people with greater success. IAAP CEU Credit. | Wed., July 31, 2013, 10:00am-11:00am | Register |
| Management Skills for First-Time Supervisors | This intensive workshop is designed for new supervisors who want to get on the fast track to achieving leadership success. You’ll learn proven management techniques and powerful strategies to make you a stronger, more confident and respected leader. IAAP CEU Credit. | Wed., August 7, 2013, 10:00am-11:00am | Register |