Supported Software

Level 1:
This is the highest level of support. Help Desk staff will be trained in these packages and the Office of Information Technology expects to be able to answer 99+% of all questions related to these applications.

• Windows 7 and XP
• Mac OS Lion and X
• Microsoft Office 2010 and 2007
• Web Self Service / AP Self Service / AP One Stop
• Live Mail
• Exchange Remote Access
• Internet Explorer 9, 8 and 7
• E-Term 32
• Serv-U FTP server
• WS_FTP Pro
• Symantec Anti-Virus
• Desire2Learn
• Microsoft Expression Web
• Adobe Reader XI
• Adobe Acrobat Professional XI

Level 2:
This is a very high level of support. Help Desk staff may not have as many answers for these packages and questions may need to be referred to the appropriate staff members for resolution more often than Level 1 applications.

• Windows 2000
• Mac OS 9.x
• Microsoft Office 2003
• Internet Explorer 6
• HyperTerminal
• Exchange Client
• JMP 10
• Word Perfect  12
• MINITAB
• MS Publisher
• Adobe Acrobat Professional 9.0
• Windows Dialup

Level 3:
All other software packages fall into this category. Please call with your questions and we will help whenever we can. Generally specialized software should be supported through the department that uses that software.