This is the highest level of support. Help Desk staff will be trained in these packages and the Office of Information Technology expects to be able to answer 99+% of all questions related to these applications.
This is a very high level of support. Help Desk staff may not have as many answers for these packages and questions may need to be referred to the appropriate staff members for resolution more often than Level 1 applications.
All other software packages fall into this category. Please call with your questions and we will help whenever we can. Generally specialized software should be supported through the department that uses that software.