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Auto-Complete Problems

The Office of Information Technology has been working recently to upgrade all users with faculty/staff email accounts to the Office 365 email system. You may have noticed that some emails are not being received by all recipients. This is due to a disconnect between the old and new mailboxes. Outlook offers an "auto-complete" function that automatically populates the To, Cc, and Bcc fields with addresses it remembers. Unfortunately, this function seems to be causing problems for some users.

In order to resolve the issue on a temporary basis, there are a few simple steps. When adding your recipient's email address, allow Outlook to auto-complete the address and alias. Then, delete the alias entirely and retype the full email address, including the '@apsu.edu' section.

 

The following steps will disable this feature in Outlook entirely and should provide a usable workaround until the entire campus has been migrated. This means that any addresses that are not in your Contacts list will be deleted. This is permanent. To disable the auto-complete function in Outlook, follow these steps based on your software version:

 

  • In Outlook 2007, go to Tools, then Options, and click on 'Email Options' under the Preferences tab. Click 'Advanced Email Options' and uncheck the box next to 'Suggest names while completing To, Cc, and Bcc fields'.

 

  • In Outlook 2010, go to File, then Options, then click Mail on the left and scroll most of the way down on the right. Under 'Send messages', uncheck the box next to 'Use Auto-Complete List to suggest names when typing in the To, Cc, and Bcc lines'. Then click 'Empty auto-complete list'.

 

  • In Outlook 2013, go to File, then Options, then click Mail on the left and scroll most of the way down on the right. Under 'Send messages', uncheck the box next to 'Use Auto-Complete List to suggest names when typing in the To, Cc, and Bcc lines'. Then click 'Empty auto-complete list'.

 

If you need further assistance, please contact the Help Desk at x4357 or email us at helpdesk@apsu.edu.