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APSU Dorm Internet Connection Troubleshooting


If you cannot access the internet from your computer, here are a few things you can try for troubleshooting:

  • Check your connections; make sure the network cable is securely plugged into the network port on the wall and into your computer.
  • Try to access the internet using another network port in your apartment/dorm to ensure that it is not a problem with your computer.
  • Run your Anti-Virus software and make sure your computer is not infected with a virus. Also, run your spyware removal software to remove any malicious spyware you may be harboring in your computer.

Reasons why your network connection will not work:

  • Your port may need to be activated
  • Your computer is broadcasting viruses
  • Your port was disabled because you are illegally downloading files from the internet (ex: from Kazaa, Limewire, etc.).

Check Your Computer's Settings

  1. Click on Start and in search box type “ncpa.cpl” (without the quotes) and hit Enter.
    Resnet Instructions 01
  2. Right click on 'Local Area Connection' (this is for the wired connection -  NOT wireless).
    Resnet Instructions 02
  3. Click 'Properties'.
    Resnet Instructions 03
  4. Click on 'Internet Protocol Version 4 (TCP/IPv4), then click on 'Properties'.
    Resnet Instructions 04
  5.  Then click on 'Use the following DNS server addresses' and in the 'Preferred DNS server' box type (leave everything else as is) then click 'OK', then 'OK' again.
    Resnet Instructions 05
  6.  Next:  Go to "Start", "Run".
    1. Type "cmd" (without the quotes) and hit Enter.
    2. Type "ipconfig /release" (without the quotes) and hit Enter.
    3. Type “ipconfig /flushdns” (without the quotes) and hit Enter.
    4. Type "ipconfig /renew" (without the quotes) and hit Enter.
  7. Internet should be working now.

Contact the Technology Help Desk

If you have tried all of the steps on this page and are still unable to access the internet, please contact the Technology Help Desk at 931-221-4357. Please provide the following when you call:

  • Your name and callback number.
  • Your building and room number, as well as which bedroom you are calling about.
  • If you are able, please write down the port number for the port in question. This number appears as a sticker on the port itself and is usually in the format 1-A-1.