Level 1:
This is the highest level of support. Help Desk staff will be trained in these packages and the Office of Information Technology expects to be able to answer 99+% of all questions related to these applications.

• Windows XP
• Mac OS 9 and X
• Microsoft Office 2007
• AP Self Service / AP Web
• AP Mail
• Exchange Remote Access
• Internet Explorer 6.x and 7.x
• E-Term 32
• Serv-U FTP server
• WS_FTP Pro
• Norton Anti-Virus
• Desire2Learn
• Microsoft Expression Web
• Adobe Reader 7.x,  8.x and 9.x
• Adobe Acrobat 7.x, 8.x and 9.x

Level 2:
This is a very high level of support. Help Desk staff may not have as many answers for these packages and questions may need to be referred to the appropriate staff members for resolution more often than Level 1 applications.

• Windows 95/98
• Mac OS 7.x and 8.x
• Microsoft Office 97/98
• Internet Explorer 5.x
• HyperTerminal
• Exchange Client
• SPSS
• Systat
• Word Perfect 8
• MINITAB
• MS Publisher
• Adobe Professional 6.0
• Windows 2000
• Windows Dialup

Level 3:
All other software packages fall into this category. Please call with your questions and we will help whenever we can. Generally specialized software should be supported through the department that uses that software.