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Help Desk
 
APSU Computer Help Desk
601 College Street
PO Box 4606
Clarksville, TN 37044
Phone: (931) 221-HELP
            (931) 221-4357

Located at 322 Ford Street
Office Hours:
Monday thru Friday
8:00 am to 4:30 pm

Residential Network

 

Students are provided with free network/internet access in the dorm rooms and apartments across campus. Here are a few things that may help you resolve any problems you are having with the network and a few things you should keep in mind while surfing the net.

 · General Information

      · The network port is always going to be the red or orange port.
·
You must use a network cable to connect your computer to the
  port. You may borrow one from the Housing Department Office in
  Miller Hall, or you may buy your own.
· When the network cable is properly connected to the computer and
  the network port, your computer should have lights appear near the
  network connection on the back of your computer.

 · Problems

 · If you cannot access the internet from your computer, here are a few things you can try for troubleshooting:

      · Check your connections; make sure the network cable is
  securely plugged into the network port on the wall and into
  your computer.
·
Try to access the internet using another network port in your
  apartment/dorm to ensure that it is not a problem with your
  computer.
· Run your Anti-Virus software and make sure your computer
  is not infected with a virus. Also, run your spyware removal
  software to remove any malicious spyware you may be
  harboring in your computer.

 · Reasons why your network connection will not work:

      · Your port may need to be activated
·
Your computer is broadcasting viruses
· Your port was disabled because you are illegally
  downloading files from the internet (ex: from Kazaa,
  Limewire, etc.).

 · Anti-Virus Protection

      · All students must provide their own Anti-Virus software.
·
Some suggestions:

      · Norton’s Anti-Virus Software
·
MacAffee
·
AVG
 
- AVG is freeware you can download from the internet, and
     gets updates and protects your computer just like
     Norton’s or MacAffee.

      · We recommend that in addition to having Anti-Virus software that
  you also install spyware removal tools, such as: Spybot Search &
  Destroy, AdAware, and Spyware Blaster these utilities are free.

      · www.majorgeeks.com is a reliable site where you can find
  AVG Anti-Virus software, Spybot Search & Destroy,
  AdAware, and Spyware Blaster.

Note: However anything free is only worth as much as
you’ve paid for it.

 ·  Illegal Downloading / Piracy

 · File Sharing Information
The internet makes the world available at our fingertips. However like so many things in life, just because we can do something doesn’t mean we should. A prime example of this is internet file sharing.

Videos, TV shows, movies, and music are all available for download on the internet. But most of these downloads are copyrighted. This means that in order to use this material you must get the written permission from the copyright holder or you must pay for the privilege of using this material.

Failure to obtain permission or pay for material downloaded is a violation of several federal laws, primarily the Digital Millennium Copyright Act (DMCA). Violation of the DMCA means organizations that police the entertainment industry have the right to levy fines or sue those found in violation of the law. In some instances, this process can end in imprisonment of the violator.

What this means in a nutshell, is that in almost all cases it is illegal to download or share music on the internet without paying for it. Most web sites that offer copyrighted material on the internet for free are breaking the law and anyone taking advantage of the offered material is also breaking the law.

APSU will not be held responsible for any copyright infringing actions of our network users as long as we follow the ISP instructions detailed in the DMCA. APSU will not tolerate the illegal use of the campus network/internet connection and anyone caught downloading or sharing copyrighted material will have their internet connection terminated.

There have been several cases of DMCA violation on the APSU campus involving students in the dorms. Please understand that using an anonymous name on a file sharing web site will not protect you from being caught. Any student caught violating copyright law by downloading and sharing files will lose their internet connection and will be turned over to Student Affairs for violating the APSU Code of Student Conduct as outlined under the heading of Discipline.

 ·  APSU Code of Student Conduct

 · Digital Millennium Copyright Act - Full Text

 · Motion Picture Association of America - Protecting Copyright and Creativity

 · Recording Industry Association of America

Connecting Unauthorized Network Devices and Services to APSU Network Not Allowed

It is against University policy to attach network extension devices or network services to the campus network. These devices include attaching wireless access points without permission and management from the Office of Information Technology. For reference, www.apsu.edu/policy/pdf/4033.pdf

 

 

 

 

 

 

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