The following is a list of questions or problems you might have, please click on the question to be redirected to the topic or answer.

Online Classes

     · What is my username and password to sign in to APOnline (W1,W2,etc)?
     · What is my username and password to sign in to RODP (R50,R51,etc)?
     · Which online program do I sign-in to?
     · Problems logging in, “Invalid Authentication Credentials”.
     · Classes are missing from my APonline.

APMail

     · What is my username and password?

AP Self Service / APWeb

     · I have forgotten my PIN number for AP Self Service.

Email:

    Outlook
          · Setting up an Outlook Account.
          · Problems with Remote Access, Inactivity timing-out.
          · How do I access my Outlook account remotely?

    Entourage
          · Setting up an Entourage Account.
          · Entourage is not connecting to the Server.

Residential Network

     · Where can I get a Network Cable?
     · I cannot access the internet.
     · Anti-Virus Protection for my computer.
     · Illegal Downloading / Piracy Policy.

Network

     · Connecting Network Devices, Services to APSU Network

Wireless

     · How do I setup my Wireless?

Computer Labs

     · Information on computer labs.

General

     · Where is the APSU Computer Help Desk located?

Other Questions:
 

MS Outlook 2003

1.      Tips and Hints for using Exchange/Outlook Email
http://www.apsu.edu/computer/exinfo.htm
This article will give you instructions for forwarding e-mail, changing passwords, distribution lists, accessing exchange over the internet, backing up e-mails to save, etc.

2.      Archiving Old Mail Messages
http://www.apsu.edu/computer/exinfo.htm
This article explains how to save old Outlook messages to an archive file on your computer.

3.      Using Personal Folders in Outlook
http://www.apsu.edu/computer/exinfo.htm
This article explains how to save Outlook mail messages to Personal Folders located on your local drive. Doing so conserves disk space on the server.

4.      MS Outlook Tips and Tricks
http://www.apsu.edu/helpdesk/OutlookTips.html
Tips and tricks for best use of MS Outlook.

MS Exchange

5.      Accessing Exchange over the Internet
http://owa.apsu.edu
 

6.      MS Exchange Account Application
http://www.apsu.edu/computer/mse.htm
Click the link for a printable MS Exchange account application form. This will allow you to receive e-mail through MS Outlook.

7.      Creating Personal Distribution Lists
http://www.apsu.edu/computer/exinfo.htm#Changing E
This article explains how to built a Personal Distribution list using MS Outlook. Once this list is created, you can send one email to a group of recipients without having to enter each address in the “To” box.

8.      Changing Passwords
http://www.apsu.edu/computer/exinfo.htm#Changing E
This article explains how to change your MS Exchange password.

APSU02

10.  Faculty / Staff / Student Worker Account Request Form
http://www.apsu.edu/computer/forms/vaxacct.pdf
This form is used for requesting accounts for Faculty, Staff, or Student Workers on the APSU02 administrative computer.

11.  VAX Regulations
http://www.apsu.edu/helpdesk/VAX_Regulations.htm 
This document details regulations for the OpenVMS Academic Timesharing System and disciplinary actions.

12.  Mail Forwarding
http://www.apsu.edu/computer/exinfo.htm
This article covers how to set up your APSU DEC Alpha account to forward VMS mail to your MS Exchange mailbox. It also tells how to set up MS Exchange to forward mail to your DEC Alpha account.

13.  Gaining Access to the APSU Administrative Computer
http://www.apsu.edu/computer/adminaccess.html
This article details the process for gaining access to the APSU Administrative computer. It explains how to get connected to information from SIS, FRS, HRS, and ADS, and addresses security concerns thereof.

Student Information System (SIS)

14.  Printing Black and White with a Color Printer
Once you have E-Term open go to 1. File 2. Page Setup 3. In the bottom Right Corner there is an Options Button, click the Options Button. 4. In the top Right Hand Corner there is a check box, Force Black on White. 5. Check this check box.

15.  Resolving SIS Privilege Problems
If SIS will not allow you to perform certain operations; you need to fill out the menu program access form. This form can be located at http://www.apsu.edu/computer/forms/index.htm.  

MS Word 2003

16.  Viewing Toolbars
If a toolbar that you want is not visible, choose View from the menu bar, and point to Toolbars. A list of available toolbars appears. Choose the desired toolbar.

17.  Toolbar Appears as Small Window
If the toolbar appears as a small window that covers part of your document, you can place it on the big toolbar at the top of the window by grabbing it with the mouse, and moving it up there.

FrontPage 2003

18.  Send form results in an e-mail message
http://www.apsu.edu/helpdesk/Send_Form_Results.htm
QUESTION: I'm having trouble on our web page getting the "submit" button to send the information to me. What am I doing wrong? SOLUTION: You have to supply the email address under the "Form Properties" dialog box. Please click on the URL to review.

19.  Copying a File from Local Computer to Website
http://www.apsu.edu/helpdesk/CopyingFile.htm
This process allows you to create documents in Word and copy the file from your local computer, over the network and into your web folder.

APSU Network

20.  Network Problems
http://www.apsu.edu/helpdesk/Network_Problems.htm
This article will help you trouble shoot connectivity issues with your PC, the network, and the internet. It also reviews Network Settings.

Windows XP Professional

21.  Tips and Tricks on Windows XP
http://www.apsu.edu/helpdesk/windowsxp/tips.htm
This document will contain information on how to use Windows XP at APSU.

Norton Anti-Virus Corporate Edition

22.  Virus Definition Updates
http://www.apsu.edu/helpdesk/AntiVirus.htm
See the website above for information on the latest virus definitions.

23.  Virus Hoax
http://www.sarc.com
Please use the Symantec Anti-Virus Research Center to research virus hoaxes.

FTP Serv-U

24.  Permission Denied
If you get an error that says “Permission Denied” when you try to FTP to your machine, you have not given yourself full-privileges in Serv-U setup. In the Serv-U screen, go to “Setup” and then ‘Users” and check all of the boxes in "access rules".

25.  What is my IP Address?
To find your IP Address, with Serv-U software installed, run the command prompt. To do this, click “Start” then “Programs”, “Applications”, and “Command Prompt”, and then type “ipconfig/all”. A box appears that lists, among other items, your IP address. Write it down for future use.
 

26.  Connection Refused
If you get an error like:
%MULTINET-F-ECONNREFUSED, Connection refused
then Serv-U is not running on your PC. Start the Serv-U software and try connecting again.
 

27.  Not Logged In
If FTP gives you an error saying “Not Logged In”, then you will have to quit FTP and try connecting again. If you have forgotten your password, you can reset it in Serv-U from the “Setup”>”Users” dialog.

 

28.  Resetting Your Serv-U Password
If you have forgotten your password for Serv-U, then you can reset it. Open the Serv-U window, and then select “Users” from the “Setup” menu. Type your new password in the “Password” field. It will appear as you type it, but will later be encrypted.

 

29.  Configuring Serv-U
http://www.apsu.edu/helpdesk/ServU.htm
Serv-U essentially turns your PC into an FTP Server. You can then connect to your PC from APSU02, and transfer files to your local hard drive. See link for instructions.

30.  Getting Help in FTP
At the FTP prompt, type "Help". Select the command that you need help with, and type that command. Information about that command will appear.

APSU Library Databases

31.  Remote Access to Library Databases
http://library.apsu.edu/guides/1_3_13.htm
This article explains how to connect to APSU Library Databases from you home PC. It also explains how to solve some of the problems you might encounter.

32.  Access Denied to Library Databases
http://library.apsu.edu/guides/1_3_13.htm#RPA6
If you are currently enrolled, but can't get into the databases, this link will tell you what to do.

33.  Common Error Messages
http://library.apsu.edu/guides/1_3_13.htm#RPA5
This link describes the causes of some of the common error messages that you might receive while accessing Library Databases.

Sundquist Science Complex Smart Classrooms

34.  User's Manual for PointMaker PVI-83 Multiple-Sync Video Marker with Keyboard in PDF Format
http://www.boeckeler.com/pointmaker/pvi83manual_index.html
Online user's manual provided by the manufacturer in PDF Format.

35.  Samsung SVP-6000 Document Camera Operational Manual in PDF Format
http://www.apsu.edu/helpdesk/DocumentCameraManual.pdf
This is the operational manual provided with the Samsung SVP-6000 Document Camera in PDF Format.

36.  Sundquist Science Complex Smart Classroom Technical Manual in Word Format
http://www.apsu.edu/helpdesk/OpMan.doc
This is the operational manual provided by MCSi in WORD FORMAT that details use of the multimedia lecterns including Document Camera, Pointmaker, FlexCam, VCR, Laptop and PC Connections, Auxillary Video, etc.

37.  Sundquist Science Complex Smart Classroom Technical Operation Manual in PDF Format
http://www.apsu.edu/helpdesk/OpMan.pdf
This is the operational manual provided by MCSi in PDF FORMAT that details use of the multimedia lecterns including Document Camera, Pointmaker, FlexCam, VCR, Laptop and PC Connections, Auxillary Video, etc.

Samsung SVP-6000 Document Camera

38.  Samsung SVP-6000 Document Camera Operational Manual in PDF Format
http://www.apsu.edu/helpdesk/documentcameramanual.pdf
This is the operational manual provided with the Samsung SVP-6000 Document Camera in PDF Format.

PointMaker

39.  User's Manual for PointMaker PVI-83 Multiple-Sync Video Marker with Keyboard in PDF Format
http://www.boeckeler.com/pointmaker/pvi83manual_index.html
Online user's manual provided by the manufacturer in PDF Format.