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Govs ID Card Policies

The undersigned, herein referred to as “Cardholder,” hereby opens a Govs Card Account, herein referred to as “Account” and agrees to be bound by all the terms and conditions set forth herein. The Account will be administered by the Govs ID Card Center, Division of Finance and Administration, Austin Peay State University, located in the Morgan University Center, Room 207, Clarksville, Tennessee, 37044.  (Policy Definitions)


  1. THE GOVS CARD ACCOUNT
      
    1. The Account is a record of pre-deposited funds accessed by the Cardholder for the purpose of purchasing products and services.
    2. There is no daily limit on the number of purchases that may be made and debited; however, no debits or charges shall exceed the amount of deposited funds.
    3. No interest shall be paid on any balance in the Account.
    4. The Cardholder understands and agrees that the Account shall not be used as a credit card or to obtain cash advances.
    5. The Cardholder understands and agrees that the Account is nontransferable.
    6. The Account will be activated automatically upon deposit of money onto the card. Deposits may be made as follows; (1) in person at the cashier window, Business Office, Browning Building, with cash, check, money order, or credit card; (2) by mail with a check, money order, or credit card; (3) by FAX with credit card, if signature of cardholder is affixed. (All deposits received in the Business Office by noon will be credited to the Account by 6 a.m. the following business day.); or (4) by cash deposited in the VTS (Value Transfer Station) located in the Library on the main floor.
    7. After initial activation, additional deposits may be made at any time in the amount of One U.S. dollars (US $1.00) or more.
  2. FEES
      
    There are no charges assessed to the Cardholder for any transaction(s); however, if a check presented for deposit to the Account, is returned due to insufficient funds, the Account will be assessed a $20.00 fee. The Cardholder’s Account will be deactivated until sufficient funds are deposited by the Cardholder. If the cardholder account remains deactivated, the balance will be transferred to the cardholder’s student account.
  3. THE GOVS CARD
        
    The mechanism for accessing the Cardholder’s Account shall be the Govs Card, herein referred to as “Card.” The Cardholder must present his/her Card at the time of use in order to purchase products or services.
     
    1. The Card is the property of Austin Peay State University and is nontransferable.
    2. The Card may be confiscated from the Cardholder as a result of inappropriate or illegal use.
  4. LOST, STOLEN OR REPLACEMENT CARDS
      
    1. A lost or stolen Card must be reported immediately in person at the Govs ID Card Center or by telephone at (931) 221-6617, during the business hours of 8 a.m. to 4:30 p.m., Monday through Friday. After business hours, contact the Austin Peay Public Safety at (931) 221-7786, and then report in person to the Govs ID Card Center on the following business day.
    2. A charge of $20.00 (twenty dollars) will be imposed for each replacement card. (Name changes must be updated in the Registrar’s Office.)
  5. REFUNDS AND RETURNS
       
    Merchandise may be returned for credit in accordance with the refund policy in effect at the place of purchase of the product(s) or service(s). Any refund(s) shall be credited to the Cardholder’s Account; no cash refund(s) will be made for any purchase made with the Card.
  6. ACCOUNT CLOSURE
        
    1. The Account will be closed if the Cardholder ceases to be a student or employee of Austin Peay State University. Should the Cardholder be a visitor to Austin Peay State University, the Account will be closed at such time when the Cardholder’s visit is completed. A refund may be applied for at the Govs ID Card Center by completing a Refund Request Form. For a student, Austin Peay State University will issue a check for the balance on the account and mail to the current address on file or the address provided on the Refund Request Form. For an employee or visitor, Austin Peay State University will mail a check, for the balance on the account and mail to the address indicated on the Refund Request Form.  (Revised:  February 4, 2002)
    2. The Govs ID Card Center reserves the right to close any Account that is inactive for twelve (12) months or more.
  7. RECEIPTS AND STATEMENTS
       
    If the point of sale terminal is equipped to provide a receipt, the Cardholder will either receive a receipt as a matter of course or upon request. It is the Cardholder’s responsibility to ensure that the receipt is correct. A statement of account activity will be generated on a quarterly basis upon request. For a student, the statement will be placed in the Cardholder’s campus post office box. For an employee, the statement will be sent to the Cardholder via interoffice mail. A visitor may request an activity statement to be generated at the Govs ID Card Center. (Revised: February 4, 2002).
  8. ERROR RESOLUTION
       
    1. If there is an error on a receipt or activity statement, or if the Cardholder would like more information about a specific transaction, the Govs ID Card Center may be contacted by telephone at (931) 221-6617 or by mail within sixty (60) days of noticing the error. In the event of verbal notification, the Govs ID Card Center may require that the Cardholder submit a written notification within ten (10) business days.
    2. When making a request for an adjustment to the Account, the Cardholder must furnish the following information; (1) the Cardholder’s name and Account number; (2) a description of the transaction in question and explanation of the discrepancy; (3) the dollar amount of the transaction in question; and (4) date of the transaction.
    3. The Govs ID Card Center will investigate the Cardholder’s request and provide a written report to the Cardholder within (10) business days. If an error is found, the Govs ID Card Center will make the necessary adjustments to the Cardholder’s Account. If no error is found, the Govs ID Card Center will provide the Cardholder with a written explanation within (3) business days of the conclusion of the investigation. The Cardholder may request copies of the document(s) used to conduct the investigation.
  9. DISCLOSURE OF ACCOUNT INFORMATION TO THIRD PARTIES
       
    Information about the Cardholder’s Account will be disclosed to third parties only for the following reasons; (1) in order to complete a transaction; (2) in order to comply with a government agency or court order; (3) in conjunction with all other cardholder accounts in the aggregate but not specific in regard to any individual’s account; or (4) with Cardholder’s written permission.
  10. CHANGES IN TERMS AND CONDITIONS
       
    This Agreement is posted on the Govs ID Card Center's web page.  The terms and conditions of this Agreement are effective and remain binding until the Cardholder is otherwise notified. If any changes are made to the terms and conditions, the Govs ID Card Center will post changes on the web page at least twenty-one (21) days in advance of the effective date. Prior notice need not be given where immediate change in terms and conditions is necessary to maintain or restore the security of the Account.   (Revised: February 4, 2002)
  11. GOVERNING LAW
       
    This agreement shall be governed in accordance with the laws of the State of Tennessee.

Policy Definitions

  • Govs ID Card - the identification card issued by Austin Peay State University
  • Cardholder - any individual officially issued a Govs ID 
  • Acceptor - any department or entity accepting the Govs ID Card for the purposes of identification.
  • Card Ownership 
        
    The Govs ID Card is the property of Austin Peay State University. It must be surrendered upon request of any authorized party. The Govs ID Card office produces the card and maintains the database of card holders. The card office administers a set of card policies for the production and use of the card. Any and all cardholders and card acceptors must adhere to these policies for any use of the card.
  • Card Policies
       
    Policies regarding the Govs ID Card are reviewed by a committee comprised of representatives from Austin Peay State University's Administrative, Academic and Services departments. It is presided over by the VP for Finance and Administration. Policies are enforced by all acceptors of the card, the Card Office, and University authorities. Acceptors of the card create and enforce their own individual policies, please be aware of the policies from each of the card acceptors.
  • Card Eligibility and Issuance
         
    All official members of Austin Peay State University Community should obtain a Govs ID Card. Students are required to have a Govs ID Card. The status and permissions granted to each cardholder is determined by their official University status within the Card Management system. A card will only be issued if the individual requesting the card is on file in the Card Management System. It is the responsibility of each department to administer and update the information for their employees and communicate this information to the proper University department in a timely manner.
       
    All individuals must show official photo proof of identity issued by a government office in order to obtain a Govs ID Card. Best forms of ID include TN State (or other state) Drivers License, TNS non-drivers id, passport or military id.
  • Card Number 
       
    The 16 digit number on the face of the card is the identification number used by acceptors of the card. This is a registered number which cannot be duplicated by any other card producer nationally or internationally. Once this number has been deactivated it cannot be reactivated nor reissued. A cardholder may not possess more than one valid Govs ID Card.
  • Identification
              
    The Govs ID Card is required for identification at Austin Peay State University. It must be presented upon request of any Law enforcement or security personnel or authorized University personnel.
  • Alterations & Damage  
        
    The card may not be altered in any way. No individual or entity may alter the card for any reason. Holes may not be punched nor cut in the card. No stickers may be attached to the card. the card may not be re-encoded. The cardholder and acceptor may be held responsible for any damage caused to equipment by an altered card. Replacements for altered cards will be reissued at the cardholder's expense. This fee will not be waived. It is the cardholder's responsibility to keep the card in a manner to prevent damage.
  • Confiscation  
       
    The Govs ID Card issued to a cardholder is theirs exclusively. Due to the nature of the card, it is not transferable for any reason. If a person tries to use a card that is not their own, the card must be confiscated and cut on sight. Authorities may also be summoned. 
  • Misuse of Cards  
        
    Any misuse or illegal acts involving a Govs ID Card will be investigated by the appropriate University Office.  The Card Office will cooperate with any investigation into use/misuse of a card.