During the past term, how many times have you visited the Financial Aid Office on a walk-in basis?

Never

Once 
1-5 times

more than 5 times
     
On average, how long did you have to wait before you were helped?

1-5 minutes

5-15 minutes
15-30 minutes

I was there for a pre-set appointment

Were you greeted in a courteous and polite manner?

Yes   No

During the past term, how many times have you called the Financial Aid Office?

Never

Once 
1-5 times

more than 5 times

On average, how long did you have to wait before you were helped?

1-5 minutes

5-10 minutes
10-15 minutes

Was the Financial Aid staff courteous and polite?

Yes   No

Did you encounter any difficulty in contacting the Financial Aid Office via telephone?

Yes   No

Please indicate the reason(s) for this difficulty. (check all that apply)

Persistent busy signal

On hold for too long 
Got recorded message

Referred to wrong person

other  (specify) 
     

If you left a message, was your call returned in a prompt manner? 

 Yes   No

If you had a positive experience in our office, please describe the situation, including the name of the staff person who assisted you:

If you feel we fell short in meeting your service expectations, please describe the situation, including the name of the staff person involved and the date of the incident:

Have you visited the Financial Aid Office's website?

Yes   No

Have you received printed information from the Financial Aid Office?

Yes   No

Did you find the information clear and understandable?

Yes   No

Overall how would you rate the service you received from the Financial Aid Office?

Excellent

Good

Fair

Poor

How would you compare the Financial Aid Office to other offices you have worked with on campus (registrar, admissions, business office, etc.)?

Better

Equal

Worse

As a result of your experience with our office, what service-related improvements can you recommend?

Please indicate the type(s) of financial assistance you are receiving. (check all that apply)

Grants

Loan

Scholarship

Lottery

Work Study

Did not receive financial aid

Did not apply for financial aid

What is your current student classification?

Traditional

Non-traditional

Transfer

Undergraduate

Graduate

Prospective student

Transient

Enter any other comments you have in the space provided below:
     

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