If you contact RODP by phone, please be at your computer and be prepared to provide the following information:

• Your username.
• Your password.
• The URL, (address, "http ://...") you are unable to access.
• Your instructor's name.
• Your course number, section and name (EX: IT1001N01 Intro to Microcomputers).
• Are you using a PC or MAC?
• Identify your operating system (Windows 98, NT, 2000, etc.).
• Know your browser type and version (EX: Internet Explorer 5.5).

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