Dear Faculty and Students:

On May 6^th all user names in the Desire2Learn server will be changed as part of the 8.3 upgrade sequence.  You will receive an email in your APmail or Exchange/Outlook with your new login information anytime between now and May 6th. You will not need to use the new login information until May 7^th.  Please read the information below carefully for login instructions. 

New Login Information:

Your new D2L username is the first character of your first name followed by up to seven characters of your last name.  (Non-alphabetic characters other than periods, hyphens, and underscores are removed.)  If your username is not unique (e.g., there may be more than one Julia Smith or John McDonald), then the last character gets replaced with a digit to make it unique (no spaces).  If you have an extremely common first initial/last name combination, then two digits could be replaced.

Example 1:

Julia Smith’s login could be jsmith.  If more than one J. Smith exists, then his login may be jsmith1 or even jsmith12.

Example 2:

William McDonald’s login could be wmcdonal.  If more than one William McDonald exists, then his login might be wmcdona1, wmcdona2, or possibly even wmcdon10.

Usernames will never exceed eight characters, though they could be less.

Your D2L password will stay the same as it was before in D2L.  If you have never used D2L, then your password will be the same as your PIN for AP Self Service.  If you have never used AP Self Service, then your password will be the mm/dd/yy of birth.

Login Troubleshooting:

1.    If you are unsure of your username or password, click on the Forgot Password link  which will email your username and password to your APMail or Exchange/Outlook account.  If you have never used APMail before, login using the prefix to your email address (e.g., jdoe14) and your A-number as the default password.

2.    If you do not know your A number, please login to AP Self Service with your SSN and mm/dd/yy of birth.  You may find your A-number, email address, and D2L username in AP Self Service. 

3.    If you are still experiencing trouble logging in, please contact Distance Education at 931-221-6625 or email the Desire2Learn Administrator at smythe@apsu.edu 

Other important contacts:

Kathrine Bailey, Distance Education:  baileyk@apsu.edu

Michael Dunn, Online Academic Advisor:  dunnm@apsu.edu

Help Desk for all technical issues not directly related to D2L:  http://www.apsu.edu/helpdesk or 931-221-4357

Important Information:  If  you are using Desire2Learn through the OneStop portal, your account should continue to work as long as you do not change your current password.