Frequently Asked Questions

• When will I get my bill for tuition?  Answer
• When is payment due?  Answer
• What happens if I pay the bill for tuition late?  Answer
• Why do my student loans not appear on my bill?  Answer
• Can I get an extension on paying my bill?  Answer
• Can I get a copy of my bill?  Answer
• What is a hold on my account? Why do I have one and what can I do about it?  Answer
• Why don't my parents receive the bill at home and why can't they receive any information about it over the phone?  Answer
• How do I know if I have an Balance check?  When can I pick it up?  Answer
• How can I find out if/when outstanding scholarships/loans are processed?  Answer
• Where/what are my available tuition waivers?   Answer
• Can I save time by going to one office to solve all my problems at once? How do I know which office(s) I need to see?  Answer
• Will I be withdrawn automatically if my bill for tuition isn't paid on time?  Answer
• What are the different ways to pay my bill?  Answer

Q.  When will I get my bill for tuition?

If you pre-register for a semester, your bill is usually mailed approximately 6-8 weeks prior to the first day of classes. 

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Q.  When is payment due?

Payment for the semester is due by the date shown on the front of your bill (usually the first week in January for the Spring semester and the first week in August for the Fall semester). This includes loans, scholarships and waivers.

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Q.  What happens if I pay the bill for tuition late?

If you do not pay the bill by the due date, you will be assessed a $50 late fee and will have to re-register for classes

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Q.  Why do my student loans not appear on my bill?

There are several reasons why this may occur. The following are the most common:

1. Your signature may be required on one or more documents, such as a Promissory Note, in the Financial Aid Office.
2. There is generally a 5-7 day delay between the time a loan is processed in Financial Aid and the time it appears on your bill.

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Q.  Can I get an extension on paying my bill?

Unfortunately, no extensions may be made on payment deadlines.

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Q.  Can I get a copy of my bill?

Yes.  You can print a copy of your bill from your student account via OneStop or you can contact Accounts Receivable (931) 221-6285.

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Q.  What is a hold on my account? Why do I have one and what can I do about it?

A hold on your account will prevent you from registering for classes. Holds on your account can come from various sources for various reasons. The following are some of the most common sources and reasons:

1. Business Office: you may have an outstanding balance.
2. Health Services: you may need to fill out immunization forms or you may have an outstanding balance for insurance or prescriptions.
3. Graduate Office: you may need to fulfill specific academic requirements.
4. Housing Office: you may have an outstanding balance from dorm damage or rent charges.
5. Financial Aid Office: you may need to fulfill specific Financial Aid requirements. 

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Q.  Why don't my parents receive the bill at home and why can't they receive any information about it over the phone?

Since bills are in the student's name, the student bears responsibility for payment. For this reason, the semester bills are sent to the student's campus post office box.  If a student does not have a campus post office box, it will be sent to the student's home address.  Parents (or anyone else, for that matter) are not allowed to receive specific information about a student's bill per federal regulations on the right of privacy.

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Q.  How do I know if my direct deposit has been shipped or if I have a balance check and when can I pick it up?

To find out if you have a balance check, you should check your student account via OneStop.  If your account shows a direct deposit entry, it should be in your bank account within three business days.  If it shows a balance check was issued, it will be mailed within three days.  These three days are only applicable during the regular term.

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Q.  How can I find out if/when outstanding scholarships/loans are processed?

If a loan/scholarship is listed on your bill, then it has been credited to your account as pending or received. You can contact Accounts Receivable if you have questions about whether the aid has actually been received.

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Q.  Where/what are my available tuition waivers?

Refer to the Fee Waiver/Discounts

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Q.  Can I save time by going to one office to solve all my problems at once? How do I know which office(s) I need to see?

Unfortunately, there is no simple answer to this question. The easiest way to avoid standing in line is to pay attention to all deadlines, read all instructions and brochures carefully, and ask questions early. However, problems do arise from time to time. Since each office is assigned different tasks, it is hard to coordinate their efforts simultaneously.

Q.  Will I be withdrawn automatically if my bill for tuition isn't paid on time?

Yes. If you have not confirmed or paid any amounts due by the deadline for that term, your classes will be dropped. 

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Q.  What are the different ways to pay my bill?

Credit card (MasterCard, VISA and American Express), personal checks and cash are all accepted at the Cashier's windows. Payment may also be made using OneStop, or by mail.  For fall or spring terms, your bill may be paid in three payments using the Installment Plan.  For the details and requirements check the Installment Plan Contract.

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